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Care and support information and advice resources

Under the Care Act 2014 legislation Surrey County Council and its partners have a duty to provide a universal information and advice service to all residents, covering:

  • what care and support is available
  • how residents can access care and support
  • where residents can find independent financial advice about care and support, and
  • how residents can raise concerns about the safety or wellbeing of someone who has care and support needs

The list of tools below has been put together to support staff, professionals and partners to provide good quality and consistent signposting to information about care and support options.

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Adult Social Care online

This is a new Adult Social Care online service from Surrey County Council which lets local Surrey residents complete online forms quickly and easily, 24 hours a day, seven days a week and at a time that suits them. These online forms will:

  • Tell people if they are likely to qualify for social care support
  • Signpost people to local services that are relevant to their needs
  • Help people to decide whether to continue with a more detailed assessment
  • Tell people if they are likely to have to pay for support, and estimate how much that may be.

Partners and professionals are encouraged to inform residents of these new tools available and direct them to the online resources.

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Signposting tools

  • Surrey Information Point
    Our online directory enables you to search for local services and support, save a shortlist of options and email or print the list for residents to use. With more than 3,500 services across Surrey and a range of information pages this a great place to start.
  • One Stop Surrey (PDF)
    This simple checklist can be completed by any local organisation, district or borough council or charity, on behalf of a resident or carer, to help identify and contact care and support services that would help them increase or maintain their independence. Send the checklist to Surrey County Council and we will arrange the referrals to local services and follow up contact with the relevant support/services.
  • Adult Social Care web pages
    Includes information on preventative services to help residents keep safe, fit and well, our care assessment process, paying for care and support during a mental health crisis.
  • Publications library
    All of our current Adult Social Care leaflets available to download. Health and social care professionals can also find details of how to order hard copies (in quantities larger then 10).
  • Community information sheets
    Contact details of key social care, community support and health organisations/services in each of Surrey's 11 borough and district areas.
  • Adult Care and Support Directory 2017/18
    Hard copies of this directory of Care and Support Services in Surrey can be downloaded the Care Choices website

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Surrey Skills Academy new learning aids for staff, volunteers and professionals:

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Care passports and resources for people with disabilities

  • Surrey Health Action
    A website promoting good health for people with learning disabilities. Useful easy read template appointment letters and autism factsheets
  • Surrey Health Action My Care Passport
    A care passport for people with learning disabilities that can be used in a variety of care settings including hospital. It tells staff about your needs. The passport is a pdf – text and a photo can be added in on screen, or you can print it off and fill it in.
  • Sight for Surrey i-passport for people with a visual impairment
    A care passport for people with a visual impairment that will help hospital staff better understand your needs.
  • Patient Passport
    A document which people with a long term neurological condition or other disability can complete to help healthcare staff to provide the right help during a stay in hospital.

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Other key resources

  • Information and advice checklist
    The information and advice checklist can be used to assess your organisations compliance with the Care Act 2014 and help you identify gaps or areas for improvement.
  • Information and advice intervention scenarios
    Examples of the possible information and advice interventions for a range of care and support needs to support frontline staff.
  • Healthy Surrey
    The Healthy Surrey website contains key information for Surrey residents to improve health and wellbeing and supports professionals to provide relevant seasonal information. This includes the Winter Wellness Toolkit which provides advice on keeping well, warm and safe during Winter.
  • Independent financial advice
    Independent financial advice from a not for profit organisation aimed at meeting the need of consumers, advisers and those who provide financial products and services to the later life market.
  • Healthwatch Surrey
    An independent organisation that gives Surrey residents a voice to improve and shape health and social care services.
  • SEND Local Offer
    Website providing Information and services for young people in Surrey with special educational needs and disabilities (SEND), their families and professionals.
  • Surrey Family Information Service
    Online directory of registered childcare, family activities, holiday clubs and support groups near you.