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Residential and nursing home care

There are two main types of care homes: residential and nursing.

  • Residential homes are for people who can no longer cope at home and need extra help, such as providing meals and personal care.
  • Nursing homes are for people whose illness or infirmity requires nursing care on a regular or daily basis, so they have qualified nurses on the premises.

Some care homes provide care both with and without nursing. These are known as 'dual-registered' homes. The advantage of these homes is that if your needs increase you can continue to receive the right level of care without having to move again.

Many residential and nursing homes can offer placements on a short-term basis, or placements for more long-term or permanent care.

All care homes are regulated by the Care Quality Commission (CQC). CQC regularly inspect homes to see if they meet the essential standards of quality and safety and publish what they find.

Will I have to pay?

The costs of residential homes vary, often depending on the type of facilities provided and the amount and type of care you need.

The amount you have to pay is determined through a financial assessment. You can now do your financial assessment online where you’ll be able to see what you may have to pay towards your care and support. Any information you enter will not be sent to us, unless you choose to submit it.

If you are not eligible for financial support from your council, you can approach most homes directly to organise your own care.

If you require nursing care, depending on eligibility, you may be eligible for NHS Continuing Healthcare payments that are paid directly to nursing homes towards your nursing costs. Find out if you are eligible on our Continuing Healthcare page.

Search our online directory of care and support – Surrey Information Point - for care homes near you, view their CQC rating, and access the inspection report.

You can also visit our Paying for Care Services page for more information.

Choosing a care home

NHS Choices - Care Homes is a national website which contains information and helpful hints on choosing a care home, types of care homes, and trial periods in care homes.

Hillside Residential Care Home Consultation

The council is currently consulting with residents, their families, carers, staff and stakeholders regarding the future of care and support provision at Hillside, Residential Care Home in Camberley. There are currently 18 individuals who call Hillside their home and a number of individuals who use a short break service.

The Consultation started on Monday 9 October 2017 and will run for three months, closing on Tuesday 9 January 2018 and is managed through the Service Delivery Management Team based in Leatherhead. Feedback and next steps will form the basis of a report that will be considered by the Cabinet of Surrey County Council early in 2018 when we expect decisions about the future care and support provision at Hillside to be made.

The decision to consult is because:

  • Hillside was built in the 1970’s, and the building is not, in our view, suited to providing a modern care service for people with learning disabilities.
  • Local commissioners have confirmed that Hillside is not a service that they will continue to commission care from. There have been no new long term admissions for some time.
  • The constraints of the building challenge the service to meet the needs of people with increasing health and social care.

Further details can be found in our consultation document: Hillside Residential Care Home Consultation (PDF)

Surrey Heath Locality Team will take the lead regarding the social care assessment activity, linking with those who have a relationship with current residents and can support conversations so we can begin to identify what the future care provision may look like.

Files available to download