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Going into or leaving hospital

Coronavirus: support and information

If you need help during the coronavirus outbreak, please see our coronavirus webpages.

You can find details of our community helpline and other ways to get support on our I need help page, and there's also help and support if you are self isolating.

Planned hospital visits and stays

Getting to hospital

If you need help getting to your appointment there are lots of organisations that can provide transport. Community and hospital transport organisations often offer either scheduled services or door-to-door transport to local hospitals.

Day surgery or pre-admission

If you are going into hospital for a pre-admission or day surgery appointment and know you will need specific care and support afterwards, let us know in advance so we can arrange for an assessment of your needs, or signpost you to other organisations that can provide the support you need.


There are organisations that will help you find someone to look after your pets while in hospital.

  • The Cinnamon Trust has over 15,000 volunteers who foster pets while people are in hospital.
  • Your local RSPCA or vet may be able to suggest some options
  • Your local kennel or cattery may also be able to help

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Emergency admissions

If you, or your carer, are admitted to hospital in an emergency we have a responsibility to consider if we need to make arrangements on your behalf to:

  • Make sure your property is secure and/or
  • Make sure any pets are looked after. Ideally arrangements will be made with a family member, friend or neighbour. Where this is not possible we will arrange a cattery, kennel or similar

You may be expected to pay any reasonable costs for us to make these arrangements.

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Leaving hospital

If you are in an NHS hospital and will need care and support after you leave, this will be arranged for you in hospital. Our social care teams in hospital work in partnership with hospital staff and community health providers seven days a week

There are also volunteer organisations, such as British Red Cross or the Home Group, within the Surrey hospitals that can provide information and advice for people not eligible for social care support to get settled back at home.

If you are going into a private hospital for surgery or treatment and think you may need care and support afterwards there are a number of organisations in Surrey that can provide short term services to support your recovery. Search our online directory of care and support – Surrey Information Point – using words such as 'reablement' 'short term support', or 'home from hospital'.

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Assessment of your needs

You could also ask us for an assessment of your needs. Only those with eligible needs may be entitled to receive funded support from the council. Try our quick and easy-to use online checklist to get an indication of whether you are likely to qualify for social care support. As well as providing you with information on the support you could access locally, the checklist will also tell you if it might be worth spending time to do a full support needs assessment.