Help with getting online and using smart technology
You can get help on learning and support to use computers, tablets and smartphones from the following:
- Surrey Libraries provide help getting started using computers, tablets and smartphones and offer free one to one support with Digital Buddies as well as free internet courses.
- Surrey Information Point has a list of basic computer sessions which are offered throughout the year as well as listing individual centres which offer sessions and courses.
- Surrey Coalition of Disabled People offer:
- Practical "Tech How-To" guides on subjects including how to use Amazon Alexa, Introduction to Zoom meetings, Connecting Android or Apple devices and phones to Wi-Fi networks and using YouTube. There are also Easy Read guides available.
- The Tech to Community Project offers technology and support in using technology to reduce feelings of loneliness and isolation. A "phablet" can be loaned for 6 months. The "phablet" has a SIM card which means you do not have to have Wi-Fi installed in your home. Tech Angels provide help using the "phablet". You can be matched with a volunteer Tech Angel to help learn how to use the device.
- AbilityNet provides a range of free services for disabled people, their family and friends, their employers and other people who care for them. They have a network of IT Can Help volunteers who can visit people in their homes to help with everyday IT needs including helping install and set up new software and hardware, assistive technology, help diagnosing problems and help choosing equipment.
- The Workers Educational Association (WEA) offer basic computer classes at various centres throughout Surrey.
- Sight for Surrey can help blind or partially sighted with information, guidance, support and training with specialist ICT equipment, for example with screen readers, screen magnification technology, smartphones and tablets, hand-held magnifiers, desktop video magnifiers (often referred to as CCTVs) and smart speakers. Sight for Surrey can help people who are deaf, hard of hearing or who have CSHL with information, guidance, and demonstrations of equipment and support in the use of specialist equipment.
- TIHM (Technology Integrated Health Management) for dementia is an award winning study using cutting edge technology to improve the quality of life for people with dementia living at home and aims to:
- To improve the lives of people with dementia
- To support people with dementia to stay safe and well in their own homes
- To reduce the need for hospital and care home admissions
- To relive the stress faced by carers
- The study uses a network of digital devices installed in a person's home, in combination with artificial intelligence, to enable clinicians to remotely monitor the health and wellbeing of the person with dementia. If the technology identifies a problem, an alert is triggered and followed up by a centralised monitoring team.
NHS Apps Library
The NHS Apps Library allows you to download apps onto your smartphone or device for help and support and covers a range of illnesses and conditions including cancer, diabetes and dental health.
- How to video call on What's App (link to video)
- Introduction to how smart technology can help (link to video)
- West Sussex County Council has created Independent Living video guides including guides on cooking, bath and shower boards, and using a microwave. (link to video)
Please note: Please read our disclaimer. We do not endorse or recommend any of the products listed above, they are meant for references purposes only.