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Understanding the adult social care assessment process

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Assessments and eligibility

We use the national eligibility rules set out within the Care Act 2014 to determine whether you qualify for support from the council. A decision on your eligibility can only be made once we understand your needs. We do this through a support needs assessment.



Adult with care and support needs

In order to qualify for support you must meet all three of the conditions below.

  1. Your needs must come from or be related to a physical, mental health, frailty, impairment or disability;
  2. You will have difficulty with or cannot do at least two of the everyday tasks or activities (also known as outcomes) because of your a physical, mental health, frailty, impairment or disability;
  3. There is, or there is likely to be, a significant impact on your wellbeing as a result of having difficulty or not being able to do at least two of these everyday tasks.

Everyday tasks (outcomes) for adults with care and support needs

  • Eating and drinking
  • Managing your personal hygiene
  • Using the toilet
  • Getting dressed
  • Looking after your home
  • Staying safe in your home
  • Maintaining, improving or building personal relationships
  • Managing work, learning and volunteering
  • Getting out and about
  • Managing parenting or caring responsibilities for a young person.

Carers with support needs

There is a different set of eligibility criteria for carers. In order to qualify for support you must meet all three of the conditions below:

  1. Your needs must come from providing essential care for an adult
  2. You are unable to achieve one or more of the everyday tasks or activities (also known as outcomes) as a result of your caring responsibilities
  3. There is, or there is likely to be, a significant impact on your physical and/or mental wellbeing as a result of not being able to do one or more of the everyday tasks or activities.

Everyday tasks (outcomes) for carers

  • Looking after a child
  • Caring for other adults
  • Maintaining your home and keeping it clean and fit to live in.
  • Eating and drinking
  • Maintaining, improving or building relationships personal relationships
  • Managing and maintaining work or volunteering role or participating in training or education
  • Getting out and about
  • Engaging in a hobbies or activities that are important to you.

What happens after the assessment?

Following your face-to-face meeting you will be sent a letter telling you of your eligibility decision with a copy of your assessment. This will include information about actions agreed with you to meet some, or all, of your needs.

If you have submitted an online assessment your local team will contact you to make an appointment to meet you and talk through the needs you have identified.

If you do not have needs that are eligible we will give you information and advice about what care and support is available to help you. For example, this could be from local charities or voluntary organisations. If any children in the household have caring responsibilities, we will also provide you with information available to them as young carers.

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