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Keeping you safe from fire - information for the public

Coronavirus: support and information

If you need help during the coronavirus outbreak, please see our coronavirus webpages.

You can find details of our community helpline and other ways to get support on our I need help page, and there's also help and support if you are self isolating.

If you, a family member, or someone you care for, is considered more at risk of fire, because they are less able to notice or escape to safety when a smoke alarm goes off, then there's extra protection and support available across Surrey. Most of these services are absolutely free.

The first thing to do is arrange for Surrey Fire and Rescue Services to do a free Safe and Well visit. They will then assess what equipment and resources are needed for that person.

Listed below is some of the equipment they can advise on, to help keep vulnerable people safe from fire:

  • Specialist smoke alarms which are linked to a Telecare community alarm (which is linked to a 24 hour monitoring station)
  • Specialist gas and heat detectors linked to a Telecare community alarm
  • Fire retardant bedding and furniture throws
  • Vibrating pads and strobe lighting linked a smoke alarm for people who are hard of hearing
  • Cooker shut off systems
  • Portable misting systems
  • Fixed sprinkler and misting systems
  • Stickers to be placed on doors to help the fire service find you in event of a fire.

These preventative measures can help save lives.

For additional information see the Keeping you safe from fire public information leaflet

To request a Safe and Well visit:

  • Safe and Well visit – call 0800 085 0767
  • Use the online Safe and Well visit form
  • SMS: 07860 053 465

    In an emergency always call 999

You can get further information from the websites listed below

Telecare

Ask your local council about installing a telecare alarm linked to a smoke alarm or visit the Surrey Telecare website. This service will be free for some people and at a small cost for others.

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