Adult social care referral details

The Adult Social Care service at Surrey County Council focuses its support on people with social care needs and carers to help them remain safe, well and independent in their communities. The service ensures people in most need of support are prioritised, particularly:

  • people with long-term and complex needs that affect their daily life;
  • people recovering from an accident or illness who need help to manage daily living tasks, or build confidence over a short period of time;
  • people recovering from a mental illness; and
  • carers of all ages.

Residents with care and support needs can be referred and supported via the following means:


Professional referrals to adult social care

  1. Direct residents to complete a quick online self-assessment to find out if they might be eligible for social care support and if they will need to pay. Available at Adult Social Care Online will:
    • indicate if they are likely to qualify for social care support from Surrey County Council;
    • signpost them to local services that are relevant to their needs; and
    • help them decide whether to continue with a more detailed assessment.
  2. For general social care information and advice, as well as out of hours emergencies, contact adult social care.
  3. Report a concern about the safety of an adult with care and support needs via the Surrey Multi-Agency Safeguarding Hub (MASH).
  4. Refer a resident to a local social care team via the new adult social care professional referral form (DOC).
  5. Refer a carer to information and support via the GP carers' prescription.

Local community support information

Community support is available across each of the 11 localities in Surrey.

Local social prescribing services

Social prescribing is a service that helps people find out about opportunities in their local community that could help them to improve their health and wellbeing.

There are a number of local social prescribing services operating in Surrey which are free to use, although some of the opportunities or support may carry a charge.

In Surrey, the social prescribing services are locally run in collaboration with health, social care, district and borough councils and a range of voluntary sector organisations. All the partners have expertise in providing information and support on topics, such as:

  • healthy lifestyles and physical activity
  • budgeting, debt and benefits
  • employment support
  • housing and the support to help you live independently
  • mental health and emotional wellbeing
  • opportunities to get out and meet new people.

People who could benefit from a social prescription include people who feel low or anxious, who have been bereaved, who feel lonely, who live with long term conditions, who want to improve their physical health, who are struggling with their living arrangements, who are struggling with finances and people who are looking for employment.

Professional referral services

Professionals such as GPs, nurses, social care workers and local district/borough council staff can refer people to their local social prescribing service.

Epsom, Ewell and Banstead

Guildford and Waverley

  • Service name: Social Prescribing Guildford and Waverley
  • Telephone: 01483 504626
  • Email: info@vasws.org.uk
  • Notes: Email address for general enquiries only: All referrals need to be completed via the referral form which can be found on the GP EMIS system or made using the electronic referral form which can be requested via email. Referrals can only be made by a health or social care professional.

Mole Valley

  • Service name: Social Prescribing Central Surrey Voluntary Action
  • Telephone: 07534 488177 / 07534 488227
  • Secure email: admin@csva1.secure-comm.com

North East Hants and Farnham

Wellbeing/Social Prescribing East and West Elmbridge

  • Service name: Wellbeing/Social Prescribing Elmbridge
  • Telephone: 01372 474404
  • Email: wellbeing@elmbridge.gov.uk
  • Notes: At present, this service only accepts referrals through the GP EMIS system. Referrals from other partners are welcome.

East Surrey ICP (Tandridge, Redhill & Reigate)

Runnymede

  • Service name: Wellbeing Prescribing
  • Telephone: 01932 425659
  • Email (general enquiries): wellbeing@runnymede.gov.uk

Spelthorne

The Wellbeing Adviser, employed by Spelthorne BC, does take self-referrals but the link workers, funded by PCNs but employed by Spelthorne, do not.

  • Service name: Spelthorne Wellbeing Prescribing
  • Contact: Marion Maitland, Wellbeing Advisor,
  • Address: Spelthorne Borough Council, Independent Living, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB
  • Telephone: 01784 448631
  • Mobile: 07939256075
  • Notes: Opening hours Monday-Thursday 9am-3pm.

Surrey Heath

Take self referrals as well as other professional referrals.

Surrey Heath Borough Council:

Woking

  • Service name: Wellbeing Prescribing
  • Telephone: 01483 743910
  • Email Social.prescribing@woking.gov.uk
  • Notes: The service is available to those 18years+ and registered with a GP in Woking. Referrals can only be made by a healthcare professional. All referrals need to be completed via the referral form which can be found on the GP EMIS system via read code '8T09' (Referral to Social Prescribing Service).

Self referral services

Depending where someone lives in Surrey, then it may be that they can contact their local social prescribing service directly.

East Surrey ICP (Tandridge, Redhill & Reigate)

Spelthorne

The Wellbeing Adviser, employed by Spelthorne BC, does take self-referrals but the link workers, funded by PCNs but employed by Spelthorne do not.

  • Service name: Spelthorne Wellbeing Prescribing
  • Contact: Marion Maitland, Wellbeing Advisor
  • Address: Spelthorne Borough Council, Independent Living, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB
  • Telephone: 01784 448631
  • Mobile: 07939256075
  • Notes: Opening hours Monday-Thursday 9am-3pm.

Surrey Heath

Surrey Heath Borough Council:

Find more information about social prescribing on Healthy Surrey