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Support for carers

Coronavirus: support and information

If you need help during the coronavirus outbreak, please see our coronavirus webpages.

You can find details of our community helpline and other ways to get support on our I need help page, and there's also help and support if you are self isolating.

When you look after someone who needs a lot of support, there may be times when you need help too.


Carers' support

Charity Action for Carers Surrey provides free, independent information, advice and support to carers of all ages across Surrey.

Help includes: a variety of support groups, as well as confidential telephone support as required; information on services, including benefits; practical help on moving and handling; advocacy and information on your rights; well-being events; free resources; and opportunities to influence change for carers locally and nationally.

They have specialist support for young carers (under 18, as well as young people aged 18-24); and carer advisors in Surrey's five main hospitals. There's also tailored support for armed forces carers.

If you'd like to find out more, please call Action for Carers on the number below, or complete the carers registration form.

Call: 0303 040 1234
Text: 07714 075993
Email: carersupport@actionforcarers.org.uk

Dementia carers' support

If you are caring for someone with dementia there are a number of dedicated support groups and schemes that can provide you with support and advice. You can find a scheme near you by visiting the Surrey Information Point website.

Digital tools

Carers UK also provides carers in Surrey access to a wide range of digital tools and essential resources that may help make your caring situation easier.

You can access the digital tools, listed below, for free via the Carers UK Digital Resources website (Your Free Access Code is: DGTL3562) or use the links below to get more information on each of the tools:

  • Upfront a simple tool to support you to navigate the benefits and entitlements system. Fill in your details, spend a couple of minutes answering questions and you'll be guided to the information you need.
  • Jointly - an app which helps you manage and coordinate activities and share information between those who you share the care with.
  • E-learning - a variety of courses which aims to help you identify and find resources, technology and sources of support to help you in your caring responsibilities

Carers' assessment

If you look after someone you have the right to a carer's assessment to identify your own support needs. If we are assessing the needs of the person you look after, we will offer you a carers assessment as part of the process. You can also request one by completing ourIf you look after someone you have the right to a carer's assessment to identify your own support needs. If we are assessing the needs of the person you look after, we will offer you a carers assessment as part of the process. You can also request one by completing our online carers self-assessment tool so we can look at the impact your caring responsibilities have on your life and what social care support you might be eligible for.

If you are eligible for support from us your needs could be met by a range of options, including paid services and services provided by the voluntary sector. If you are not eligible we will give you information and advice on where you can get the help you want.

Financial advice

There may be a number of benefits, which you could be entitled to as a carer. The person you care for may also be entitled to benefits.

Your local Citizens Advice provides free, confidential and professional advice, including a benefits check service.

The Carers UK benefits calculator can also help you find out about benefits and entitlements.

If you are looking after the finances of the person you care for, you may also want to explore legal issues like power of attorney. For more information on managing someone else's affairs visit the Citizens Advice website.

Carers in the community

About 10% of the Surrey population are carers, meaning there is a similar proportion of carers amongst the players and supporters of most sports clubs. Caring responsibilities can restrict people's ability to participate in, or even to watch, sport in their local community, particularly when carers and their families do not have appropriate support.

Surrey County Council, Action for Carers Surrey, and the Diocese of Guildford are working together with Surrey County Cricket Club, Surrey Rugby Association, and Surrey FA to help promote carers involvement in sport. This is both as participants and spectators. You can find more information in the Carers in Sport (PDF) guide.

Files available to download

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