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Safeguarding resources

Coronavirus: support and information

If you need help during the coronavirus outbreak, please see our coronavirus webpages.

You can find details of our community helpline and other ways to get support on our I need help page, and there's also help and support if you are self isolating.

This section of the website covers two key areas:

Joint Community and Care Home Provider Closure Protocol

Our joint protocol describes Surrey County Council's powers and duties when services are at risk of interruption in general and, in particular, when the interruption is because a provider's business or individual service has failed. It provides guidance to county council staff on the exercise of those powers and the discharge of those duties.

The protocol also sets out the roles and responsibilities of SCC, Clinical Commissioning Groups, providers of services and key stakeholders in the event of a provider or service failure.

Please note that this document will continually be updated to reflect any revised Care Act guidance and in the event of any lessons learnt post any incident debrief. It is therefore recommended that you do not store paper copies of this protocol, and ensure that you refer to this webpage to check for the most current version.

Attached below are also all of the appendices for the Provider Failure Protocol.

Safeguarding information for professionals

Explore the information below to find details of safeguarding resources and information for health and social care professionals and providers.

Other useful links for staff

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