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Support through a mental health crisis – and preventing suicide

Coronavirus: support and information

If you need help during the coronavirus outbreak, please see our coronavirus webpages.

You can find details of our community helpline and other ways to get support on our I need help page, and there's also help and support if you are self isolating.

If you or someone you know is experiencing a mental health crisis, or is at risk of committing suicide, it's important to get help quickly.

Where to get help

  • Go to a Safe Haven – an out-of-hours alternative to A&E when in crisis
  • Phone the Surrey and Borders Mental Health Crisis Helpline – call 0300 456 8342 (SMS for deaf and hard of hearing: 07717 989 024, SMS text relay: 18001 0300 456 8342)
  • Call one of the national mental health charities for advice and support:
    • Samaritans provide a helpline that is open 24 hours a day, seven days a week – call 116 123 or email
    • Sane Helpline is a national out-of-hours telephone helpline offering emotional support and information for people affected by mental health problems. The Helpline operates 4.30pm to 10.30am every day – call 0300 304 7000
    • Mind - a national mental health charity, operate a helpline from 4.30pm to 10.30pm, Monday to Friday, that can be used in a crisis – call 0300 304 7000 or text 86463
    • Campaign Against Living Miserably (CALM) - a national charity offering support to men in the UK, of any age, who are down or in crisis via their website, web chat or helpline, which is open 365 days a year, 5pm to midnight
  • Make an emergency doctor's appointment
  • Visit Accident and Emergency. People with suicidal tendencies can visit their local A&E department and ask to see the duty psychiatrist
  • If you are already under the care of Community Mental Health Recovery Service (CMHRS) or Community Mental Health Team for Older People (CMHT), you can phone them to discuss your concerns during office hours

Safe Havens

Safe Havens provide out-of-hours help and support to people and carers who are experiencing a mental health crisis or emotional distress.

There are five services open in town centre locations across Surrey and North East Hampshire, open to residents from the relevant district or borough:

They are open on evenings, weekends, and bank holidays, and are designed to give adults a safe alternative to A&E when in crisis. For details about the individual Safe Havens including opening times, please click on the links above.

Each Safe Haven is staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. Peer support from people with lived experience of mental health issues is also increasingly available.