Children's Single Point of Access (C-SPA)
The Children's Single Point of Access (C-SPA) responds to initial enquiries about children, young people and adults. Services within the C-SPA include: Children's Services, Adult's Social Care, Education, Health and Police. If you are concerned about the safety of a child, young person or an adult you can contact the C-SPA between 9am to 5pm, Monday to Friday by calling 0300 470 9100 or for out of hours call 01483 517898 to speak to the emergency duty team.
Local Authority Designated Officer (LADO)
Governing bodies must make sure there are measures in place to safeguard children and young people in their schools. Staff in education can help create this safe environment. Staff also play a crucial role in noticing indicators of possible abuse or neglect and in referring their concerns to the school's child protection liaison officer. However, because of this contact, staff can be vulnerable to allegations of abuse, some allegations may be found to be untrue whilst others may be proven.
Although staff can help children understand what acceptable behaviour is, how to stay safe and how to speak up if they have worries, they must be very aware of their own behaviour - what is acceptable and what may make them vulnerable. School staff should also remain vigilant as to the behaviour of other adults working in the school. If a member of staff or volunteer has concerns that an adult has behaved inappropriately towards a child or has harmed a child, they should share their concerns with the Headteacher. If the concerns are about the Headteacher they should contact the Chair of Governors.
In the event of an allegation against a member of school staff or a volunteer, schools should follow the statutory guidance on allegations against teachers and other staff found in part four of Keeping Children Safe in Education 2021 and procedures published by the Surrey Safeguarding Children Partnership (SSCP). The Headteacher or Chair of Governors should contact the Surrey Local Area Designated Officer (LADO) for advice and guidance before taking any further action or initiating an investigation. Allegations of abuse made against a teacher or any other member of staff or volunteer in an education setting should be dealt with fairly, quickly, and consistently. This will provide effective protection for the child and at the same time support for the person who is the subject of the allegation. To contact the LADO call 0300 200 1004
The Area Schools Officer
Area Schools Officers provide support, professional advice, guidance and signposting to headteachers, governors, school staff and other education stakeholders on the management of a broad range of subjects including assistance with the management and resolution of concerns and complaints about schools. If you would like to contact the Area Schools Officer please call the Contact Centre on 0300 200 1004.
Surrey Safeguarding Children Partnership (SSCP)
The Surrey Safeguarding Children Partnership is a partnership of organisations who work to safeguard children and young people in Surrey including Surrey County Council, Surrey Police, the NHS, schools and the voluntary sector. The SSCP is the key statutory mechanism for agreeing and co-ordinating how the relevant organisations in Surrey cooperate to safeguard and promote the welfare of children and ensure the effectiveness of what they do and provide strategic oversight.
The Office for Standards in Education, Children's Services and Skills (Ofsted) is an independent and impartial body reporting to Parliament. It inspects and regulates services caring for children and young people, and those providing education and skills for learners of any age. Through inspections and regulatory visits, it promotes improvement and value for money, for the benefit of children, young people, parents, carers, adult learners and employers. Ofsted inspectors should look for evidence of the extent to which leaders, governors and managers create a positive culture and ethos where safeguarding is an important part of everyday life in the setting, backed up by training at every level. Inspectors should consider the content, application and effectiveness of safeguarding policies and procedures and the quality of safeguarding practice, including evidence that staff are aware of the signs that children may be at risk of harm either within the setting or in the family or wider community outside the setting.