Contacting us about your application or travel plans?
Please wait for the timescales we gave you before contacting us about your application or travel plans.
We’ll get in touch once we’ve assessed your application or arranged travel.
Try our online services first
FInd out who gets help with school travel
Change your address or replace a ticket
Parents and carers
If you still need help after trying our online services, you can email us.
Messages sent by parents to the operator-only inboxes below will be redirected to this address.
If you still need help after trying our online services, you can phone us.
- Phone: 0300 200 1004
Available Monday to Friday, 9am to 5pm, excluding bank holidays.
Calls may be recorded.
Calls to 03 numbers cost the same as 01 and 02 numbers and count towards call packages.
For other accessible contact methods, please visit our main schools contact page.
Our support partners
We work with groups that support families and young people in Surrey.
Family Voice Surrey
Independent help for parent carers (ages 0 to 25)
- Website: Family Voice Surrey
- Phone: 01372 705708
- Email: contact@familyvoicesurrey.org
SEND Advice Surrey
Special educational needs and disabilities (SEND) advice and support (ages 0 to 25).
- Website: SEND Advice Surrey
- Phone: 01737 737300
- Email: sendadvice@surreycc.gov.uk
Transport operators
Use these email addresses if you’re a transport operator working with Surrey County Council.
Email: Sstat.authorisedid@surreycc.gov.uk
These inboxes are for approved operators only.
Email: Sstat.safeguarding@surreycc.gov.uk
These inboxes are for approved operators only.
Email: Sstat.enquiries@surreycc.gov.uk
These inboxes are for approved operators only.