Parents and carers
Please wait for the timescales we gave you before contacting us about your application or travel plans. We’ll get in touch once we’ve assessed your application or arranged travel.
Before contacting us, check our webpages for help:
If you still need help, email us at travel.assistance@surreycc.gov.uk
Or you can phone Monday to Friday, 9am to 5pm, excluding bank holidays.
Phone: 0300 200 1004
Calls may be recorded.
Calls to 03 numbers cost the same as 01 and 02 numbers and count towards call packages.
Our support partners
We work with groups that support families and young people in Surrey.
Family Voice Surrey
Independent help for parent carers (ages 0 to 25)
Website: Family Voice Surrey
Phone: 01372 705708
SEND Advice Surrey
Special educational needs and disabilities (SEND) advice and support (ages 0 to 25).
Website: SEND Advice Surrey
Phone: 01737 737300
Email: sendadvice@surreycc.gov.uk
ATLAS
ATLAS stands for Accept, Teach, Listen, Access, Support.
Youth network for young people with additional needs and disabilities.
Website: ATLAS Surrey
Email: ATLAS@surreycc.gov.uk
Transport providers
Use our operator contact form for specific issues.