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Step 3: The result of your under-16 home to school transport application

Summary of this step

We will contact you with the outcome of your application, and if you are eligible we will allocate you the appropriate form of travel assistance.

Successful applications

You cannot choose the type of transport you will receive for your child. Wherever possible, children will be expected to travel by the cheapest form of transport so that we can provide the most cost-effective service. We will allocate you one of the following types of travel assistance:

  • Bus pass
  • Train pass
  • Seat on a contract vehicle (coach, mini bus or taxi)
  • Reimbursement for petrol or public transport

For bus, train, coach, minibus or taxi: we will send you your child's free travel ticket or pass and information about the route. We will give you pick-up times for the school transport vehicles that we organise. However, if your child is travelling on public transport you are responsible for checking the times of the bus or train to make sure your child arrives at school on time.

For petrol or public transport reimbursement: we will send you a claim form and details of what can be claimed. You will need to complete this at the end of each term, and return it with any supporting evidence required. If you require additional forms email:

We may allocate you reimbursement under the following circumstances:

  • If a Surrey pass is not appropriate, such as where a child is travelling to an out-of-county school. You will be able to claim for the cost of public transport. The reimbursement will be for the lowest equivalent public transport rate between your child's home and the school.
  • If no public transport service is available and you take your child to school by car. You will be able to claim a petrol allowance for the journeys undertaken. The reimbursement will be calculated using Surrey County Council's approved mileage rates and the shortest road route from the home address to the school. For car users taking more than one child, only a single claim will be considered per family.

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Unsuccessful applications

If your child is not eligible for free home to school transport you may be able to purchase a concessionary seat to travel to school on existing school transport instead, if a seat is available.

You can request a review of our decision if you live in Surrey and any of the following apply:

  • you have exceptional circumstances which you believe mean your child should be provided with free home to school transport outside the policy.
  • you believe that the initial transport assessment was incorrect.
  • you have been refused free home to school transport because the shortest walking route is under the statutory distance, but you believe the walking route to be unsafe. Any transport that has been agreed on the basis of an unsafe route will be withdrawn if measures are subsequently introduced to make the route safe.

To request a review, complete a transport case review form (PDF).

Files available to download