Replacing lost or stolen student fare cards for under 16

This page is for replacing cards for under 16 travel.

For 16+ travel, see our page on replacing or changing student fare cards instead.

Replacement bus or coach tickets

There is a charge for replacement tickets.

  • First duplicate: £5
  • Second duplicate: £5
  • Third or more duplicate in an academic year: £10

Replacement tickets will be posted to your home address.

Apply online

You will need your child's reference number (beginning "DTS…"). If you don't already have this, please email travel.assistance@surreycc.gov.uk or call us on 0300 200 1004

You can use our online payment form to order a duplicate ticket and pay the fee:

Pay for duplicate ticket online

Apply by post

You can apply by post, sending your child's name, date of birth, school attended, mode of transport and route, together with a cheque for the right fee payable to Surrey County Council to:

Transport Co-ordination Centre
Strategy and Commissioning
Quadrant Court
35 Guildford Road
Woking
GU22 7QQ


Replacement rail tickets

The fee for a replacement ticket is £10. Please note only one replacement rail ticket can be issued each academic year.

Apply online

You can use our online payment form to order a duplicate ticket and pay the fee:

Pay for duplicate ticket online

Apply by post

You can apply by post by emailing: travel.assistance@surreycc.gov.uk to ask for a duplicate season ticket application form, please include your child's reference number (beginning "DTS...") in your email.

We will then post the application form to you. Please complete and return it, along with a cheque payable to Surrey County Council to:

Transport Co-ordination Centre
Strategy and Commissioning
Quadrant Court
35 Guildford Road
Woking
GU22 7QQ