Replacing lost or stolen cards for under-16 free home to school travel
This page is for replacing cards for under 16 travel.
For 16+ travel, see our page on replacing or changing student fare cards instead.
Replacement bus or coach tickets
There is a charge for replacement tickets.
- First duplicate: £5
- Second duplicate: £5
- Third or more duplicate in an academic year: £10
Replacement tickets will be posted to your home address.
You will need your child's reference number (beginning "DTS…"). If you don't already have this, email email@example.com or call us on 0300 200 1004
Use our online payment form to order a duplicate ticket and pay the fee:
Apply by post
Send your child's name, date of birth, school attended, mode of transport and route, together with a cheque for the right fee payable to Surrey County Council to:
Transport Co-ordination Centre, Surrey County Council, Room 365A, County Hall, Penrhyn Road, Kingston upon Thames, KT1 2DY
Replacement rail tickets
The fee for a replacement ticket is £10. You can either pay this online below, or by enclosing a cheque payable to Surrey County Council.
Only one replacement rail ticket can be issued each academic year.
Email firstname.lastname@example.org to ask for a duplicate season ticket application form and your child's reference number (beginning "DTS...").
We will post the application form to you. Complete it and return it to:
Transport Co-ordination Centre, Surrey County Council, Room 365, County Hall, Penrhyn Road, Kingston upon Thames, KT1 2DY.