If there is a major incident different organisations take on the following responsibilities:
- Emergency Services – are responsible at the scene of the incident for all aspects.
- Our Transport Co-ordination Centre (TCC) - is responsible for liaising with the emergency services and the relevant transport operator so that there is a central source of information about the incident. Operators must complete the TCC accident/incident report form.
- The school - is responsible for contacting parents of children involved in the incident, making arrangements to deal with children brought into school from the incident, ensuring with the Local Education Authority and the emergency services that all children on the service are accounted for.
- Our Contact centre – is responsible for dealing with telephone enquiries from parents unable to contact the relevant school.