Page contents
- Introduction
- Behaviour standards - including what happens if we withdraw transport due to bad behaviour
- Breakdowns, accidents and emergencies
- Passenger assistants
- Frequently asked questions leaflet
If your child is travelling on our school transport, they must:
If your child is young or the pick-up point is on a particularly busy road, we advise you to take your child to the pick-up point and meet them there again at the end of the school day. If you do this, you should:
If you normally meet your child but cannot do so on a particular day, you should tell the school of any other arrangements so they can tell your child.
If a taxi is provided from your home address, you are required to be available at the pick-up and drop-off times. Alternatively, if you will not be available, you may sign a waiver to accept full responsibility for your child prior to the pick-up and after drop-off times each day. If neither of these conditions are met the taxi may be withdrawn.
We expect good behaviour from children when using the school transport we provide. If your child misbehaves on school transport we may withdraw the transport we provide. You will also have to pay for any damage caused by your child.
Children must:
Children must not:
If we ban your child, we will give you notice in writing beforehand and tell you how long your child is banned from travelling on the vehicle for. It will be your responsibility to ensure your child gets to and from school during that time.
At the end of that period you will need to assure us of your child's improved behaviour for them to be allowed to travel on the vehicle again.
For further advice, email us: contact.centre@surreycc.gov.uk or call on 0300 200 1004.
If the school vehicle has not arrived within 30 minutes of its scheduled departure time for the journey to school, your child should go home.
If the school vehicle has not arrived 15 minutes after its scheduled time for the return journey, the school will contact us and we will try to make other arrangements. In the meantime children will be able to wait at school. If necessary they will be able to phone home to tell their parents of the delay as long as this does not prevent other people phoning the school.
If the vehicle breaks down or is involved in an accident your child must:
If there is a minor incident on school transport we will be advised. We will advise your child's school which will contact you.
If your child is involved in a major incident, your child's school will:
We will handle calls from parents not able to contact their children's school.
On some school transport we may provide a passenger assistant (also known as an escort) to children with an Education, Health and Care plan (EHCP). Passenger assistants are provided on the basis of several factors including a child's age, their special educational needs or disability, the journey length, and the number of passengers travelling on a transport route.
All passenger assistants wear Transport Co-ordination Centre (TCC) authorised ID badges issued by us.
They are responsible for: