Club4 questions and answers for parents

My child now can't attend a day they're booked onto. What do I do?

Please only book onto a camp that you know your child can attend as they will otherwise be taking up a place that could be allocated to another child. However, we realise that things can crop up which alter plans so please contact the camp you have booked the place with to let them know about cancelling or amending your child's place.

Who is eligible to attend the camps?

Any child who gets free school meals as a result of their family receiving certain government-related benefits can attend the camps, from infant-school age to those in secondary education - so broadly 4 to 16 years old if still in education

ALL children in infant schools from Reception to Year 2 get free school meals regardless of income. Children are eligible only if their parent / carer receives certain income related benefits.

How do I book my child onto a camp?

If you are eligible for benefits-related free school meals, you will receive a voucher from your school from 8 March. On this voucher there is a link to a booking system to search for camps and book places.

If you are not eligible for benefits related free school meals but think you might be, please visit the GOV.UK website to see if you qualify .

Which benefits qualify a family for free school meals?

Please see GOV.UK's free school meals page for details.

Who's running the camps?

The camps are being run by different providers, coordinated by Active Surrey on behalf of Surrey County Council. Some will be established camps which always run in the school holidays and are open to everyone, while others are being run exclusively for Club4 children by community groups and clubs. All of them will provide food and activities.

Where are the camps?

Camps are taking place in every borough and district of Surrey.

Are the camps free?

Yes, the camps are free for those children who receive benefit-related free school meals.

What times / dates do the camps run?

Each camp will have its own opening hours and dates.

How many children will be at each camp?

Numbers will vary depending on how large the site is, the providers' staffing capabilities and how many other children are booked in for any single day. You’ll be able to find out more about the age groups for each camp when visiting your Evoucher login.

What age will those at the camp be?

Some camps will be tailored to primary or secondary age groups while others will be mixed. You’ll be able to find out more about the age groups for each camp when visiting your Evoucher login.

What meals are provided?

This will depend on the camp. In most cases a hot meal will be provided. In some camps more than one meal or snack may be offered, depending on the facilities available.

My child can / will only eat certain foods. Is that a problem?

Camp providers will request specific dietary needs and food allergies when parents make a booking. Part of the Club4 experience is also about providing food education to the children at camp.

Is there a limit on how many days my child can attend a camp?

No, there is no limit, but please only book days that you are certain your son or daughter can attend, as booked but unused places will see another child miss out as spaces are limited.

What does my child need to take with them when they attend a camp?

Young people will be engaged in games and activities that require them to stay active, often outside, so suitable clothing and footwear will be needed each day (coats, hats etc). No specialist equipment will generally be needed unless your provider contacts you to advise that a change of clothes, footwear etc may be a good idea for a particular activity.

Filled personal water bottles WILL be needed.

Please ensure your child’s name is marked on any item they are sent with and leave phones or other valuables at home as providers, Active Surrey and Surrey County Council won’t be liable for items lost or broken.

How does the Club4 programme support children with Special Educational Needs?

Club4 is open to all eligible children in Reception to School Year 11 and we have made sure all activities are as inclusive and accessible as possible. We have made available online SEND training to our providers so that they can have a basic understanding to help them support the children and young people they are working with.

My child has one-to-one support or needs an enhanced staff ratio. Can they attend a camp?

The Club4 programme is fully inclusive and children and young people who need direct 1-to-1 support or an enhanced staff ratio are welcome to attend suitable Club4 activities.

If your child has a personal assistant or 1-to-1 support already, they will be welcome to join your child or young person and you will need to speak directly to the activity provider to arrange this – everything is considered on an individual basis. They will need to have the usual DBS and other checks.

If your child doesn’t have a 1-to-1 outside of school but will need one to attend the activities, there are a number of options:

  • Some camps will be able to provide additional staff to support your child, this will be done on an individual basis. Providers will be keen to know lots of information about your child’s strengths and needs and how best they can be supported before they start at the activity.
  • For other providers options for 1 to 1 support will be looked at individually and close work will be done to consider how best 1 to 1 support can be delivered. For some activities this might be difficult, but each provider will tell you about this once they know more about your child’s needs. 1 to 1 support shouldn’t be a barrier to your child joining an activity and we will do our best to work closely with you and know as much about your child or young person as possible, in advance.

The camp in my area says it's full. Will more spaces be made available?

The camps listed are all of those that are taking place and are available to eligible families on a first come, first served basis. However, it may be worth checking back on the site with the provider, using the details given, in case someone has cancelled a place that they’d previously booked. You can register for a waiting list for a place at that camp via the Evoucher booking system.

If suitable camps in other areas of Surrey have spaces your child is welcome to attend those, provided you can arrange transport.

The Club4 website also has some suggestions to keep your son or daughter busy over the holiday. Check out the virtual offer.

My child is upset as a result of something that happened at camp. Who do I speak to?

In the first instance, please contact the camp provider to discuss the situation. If they are unable to help then please contact HAF@surreycc.gov.uk and we will do our best to assist.