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Your child's behaviour on school transport

Code of practice on school transport

We expect good behaviour from children when using the school transport we provide.

Children must:

  • keep their ticket/pass with them when travelling
  • keep their belongings with them and not obstruct the gangways or exits
  • take all litter away with them
  • refrain from excessive noise
  • remain in their seats until the vehicle has stopped when it is time to get off.

Children must not:

  • disturb the driver
  • smoke or vape
  • eat or drink
  • play music unless personal headphones are used
  • speak to or distract the driver except in an emergency or when the vehicle is stationary
  • trail scarves or other items from windows
  • throw anything from the vehicle

If a child is travelling by contract bus/coach, they must also:

  • be at the stop five minutes before pick up time
  • know what to do if the vehicle is late or does not arrive
  • queue sensibly and away from the road whilst waiting to get on
  • not rush or push and find a seat straight away
  • wear seat belts, where they are fitted
  • take all their belongings with them on leaving and do not try to return to the vehicle as the driver may be pulling away
  • remain seated at all times on contract coaches, unless otherwise instructed by the driver
  • allow the vehicle to move away before attempting to cross the road and use the pedestrian crossing if there is one
  • follow the driver's or escort's instructions if the vehicle breaks down or is involved in an accident.

If the child is young or the pick up point is on a particularly busy road, we advise parents to take their child to the bus/coach stop and meet them there again at the end of the school day. If parents do this, they should:

  • take and meet their child from the same side of the road as the bus/coach stops
  • inform the escort in the morning, (where there is one) if their child is not returning home on that vehicle.

Please make sure your child knows the safest route home and how to cross the road safely, and has an appropriate knowledge of the Highway Code.

Withdrawing transport because of bad behaviour 

If your child misbehaves on school transport we can withdraw the transport we provide. If we ban your child, we will give you notice in writing beforehand and tell you how long your child is banned from travelling on the vehicle for. It will be your responsibility to ensure your child gets to and from school during that time. At the end of that period there must be assurances of improved behaviour if your child is to be allowed to travel on the vehicle again.

Email our contact centre: or call on 0300 200 1004, for advice.

Accidents and emergencies  - information for parents

If there is a minor incident on school transport our Transport Co-ordination centre will be advised. The centre will advise your child's school which will contact you.

If your child is involved in a major incident your child's school is responsible for:

  • contacting you
  • making arrangements for children who are brought into school from the incident
  • ensuring with us (or any other local education authority involved) and the emergency services that all children on the service are accounted for. Our Contact Centre will also handle calls from parents not able to contact their children's school(s).

Escorts – information for parents

On some of the school transport we provide there will be an escort responsible for:

  • the safety and care of the children in the vehicle
  • ensuring all children delivered to school on the morning journey are accounted for on the homeward journey
  • ensuring that only entitled children travel on the vehicle and
  • ensuring that in the event of problems during the journey, they stay with the children.

Escorts are provided for pupils with special educational needs or disability (SEND) where their case officer has identified the need. An escort is also provided with SEND pupils under 5.

The escorts' wear Transport Co-ordination Centre (TCC) authorised ID badges issued by us.