- Introduction
- Why being in school matters
- Report an absence
- If your child cannot go to school
- If attendance does not improve
- Fines and prosecution
- Get help with attendance
Speak to your child’s school as soon as you can if they are struggling to attend. Working together early can stop problems from getting worse.
We know attendance can be difficult when children feel anxious, unwell or worried — the school is there to support you.
Work with the school first
Start by talking to your child’s class teacher or the school office.
If things do not improve, ask to speak to the SENCO (special educational needs and disabilities coordinator) or the pastoral team.
The school may meet with you to understand what is happening and agree simple, realistic steps you can take together.
A short plan can help reduce pressure and give you clear next steps.
Understanding why your child may struggle to attend
Children may find it hard to go to school because of:
- anxiety or worries
- health needs
- friendship or social issues
- changes at home
- learning needs
Tell the school what is happening so they can support your child in the right way
Your child may need extra help. You can ask the school:
- what support they can offer
- whether they can make reasonable adjustments
- if they can create or update a support plan
- whether they can refer you to local support services if needed
If your child feels anxious or overwhelmed about going to school, the school can help you find support for emotionally based school non‑attendance (EBSNA).
If your child cannot go to school for a longer period, the school and the council will work with you to make sure they still get suitable education.
This might be because of illness, ongoing medical treatment, anxiety, SEND needs, exclusion or another reason.
This reflects Surrey County Council’s duty to support children who cannot attend school (Section 19 of the Education Act 1996).
You do not need to manage long‑term absence on your own. The school and the council will explain the support available and help you understand your options.
A final reassurance
If attendance feels overwhelming, talk to the school. You do not need to wait for things to get worse — early help makes a big difference.