On-street electric vehicle chargepoint roll-out

Page contents


About the roll-outElectric vehicle charging point

Following the adoption of the county's Low Emission Transport Strategy, which has since been replaced by Surrey's Transport Plan, we are currently delivering a trial to install Electric Vehicle (EV) charging infrastructure. The initiative, funded by Enterprise M3 Local Enterprise Partnership (EM3 LEP), has seen the installation of 80 on-street fast (up to 22kW) charging points across four boroughs in Surrey: Guildford, Woking, Spelthorne and Waverley.

The chargepoints have been distributed to a total of 20 chargepoint sites split equally between the boroughs with a maximum of four chargepoints at each charging site. The trial is now at the data collection stage in which usage patterns will be analysed. Findings from the monitoring of the EV charger usage will be used to develop design and policy guidelines for a county-wide rollout of EV charging infrastructure.

Public chargepoint locations

The number of public chargepoints is growing daily and your employer may also provide a chargepoint at your workplace. There are several public charging networks operating in the Surrey area. To find your nearest chargepoint, try one of these sites:

Below is a list of the on-street chargepoints in Surrey. Some locations are not yet operational, these are detailed in the table below. The tables will be updated as chargepoints become live. To charge your EV you will be required to pay both a charging fee and parking fee if applicable. Charging fees with be in line with the national average and subject to changes. Charging fees are currently 30p per kilowatt hour (kWh) which may be subject to change.

Waverley

Location Number of chargepoints Charging fee Parking fee Maximum stay time and enforcement hours
Farnham Lane, Haslemere 4 30p per kWh None 4 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Hale Road, Farnham 2 30p per kWh None 4 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Summers Road, Godalming 4 30p per kWh None 4 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Catteshall Lane, Godalming 6

Planned but not yet operational

Planned but not yet operational

Planned but not yet operational

Spelthorne

Location Number of chargepoints Charging fee Parking fee Maximum stay time and enforcement hours
Knowle Green, Staines Upon Thames 4 30p per kWh None 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
High Street (North) – Thurlestone Parade, Shepperton 4 30p per kWh None 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Corinthian Way (Clare Road), Stanwell 4 30p per kWh None 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Church Road (St Matthews Church), Ashford 4 30p per kWh None 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8am to 6pm
Woodthorpe Road, Ashford 4 Planned but not yet operational Planned but not yet operational Planned but not yet operational

Woking

Location Number of chargepoints Charging fee Parking fee Maximum stay time and enforcement hours
Church Street East, Woking 4 30p per kWh Local car parking charges apply 2 hours maximum stay - Enforcement hours are every day from 8.30am to 10pm
Oriental Road, Woking 4 30p per kWh Local car parking charges apply 2 hours maximum stay - Enforcement hours are every day from 8.30am to 10pm
Maybury Road, Woking 4 30p per kWh None 4 hours maximum stay - Enforcement hours are every day from 8.30am to 10pm
Montgomery Road, Woking 4 30p per kWh None 4 hours maximum stay - Enforcement hours are every day from 8.30am to 10pm
Lavender Park Road, West Byfleet 4 Planned but not yet operational Planned but not yet operational Planned but not yet operational

Guildford

Location Number of chargepoints Charging fee Parking fee Maximum stay time and enforcement hours
Wodeland Avenue, Guildford 430p per kWh Local car parking charges apply 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8.30am to 6pm. No return within one hour.
London Road, Guildford 4 30p per kWh Local car parking charges apply 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8.30am to 9pm. No return within one hour.
Pewley Hill, Guildford 4 30p per kWh Local car parking charges apply Electric vehicle charging Monday to Saturday from 8.30am to 6pm with a maximum stay of two hours and no return within one hour. Permit holder parking Monday to Saturday from 6pm to 9pm and Sunday 8.30am to 9pm.
Quarry Street, Guildford 4 30p per kWh Local car parking charges apply Electric vehicle charging Monday to Saturday from 8.30am to 6pm with a maximum stay of two hours and no return within one hour. Permit holder parking Monday to Saturday from 6pm to 9pm and Sunday 8.30am to 9pm.
Jenner Road, Guildford 3 30p per kWh Local car parking charges apply 2 hours maximum stay - Enforcement hours are Monday to Saturday from 8.30am to 9pm. No return within one hour.

The chargepoints are compatible with all EV models, but the maximum charging speed will depend on the make and the model of the vehicle.

The chargepoints are Alfen Twin point chargepoints. Where footways are sufficiently wide the chargepoints are located on the footway. Where this is not possible, build outs are being constructed to locate the chargepoints.

How to use the on-street electric vehicle chargepoints

Using the chargepoints

To charge your vehicle you need to park in the EV space, plug your car into the chargepoint and then start the charge via the MER website or application. Once your car is charged you can unplug and move your car ready for the next user. Please bear in mind each chargepoint bay has a maximum stay time.

Paying for charging

Users will be able to pay for charging sessions without registering as a user.

You can pay for a session without registering as a MER user by going to the MER website and then providing payment card details.

Cost of charging

The cost of charging is applied for the power used; this tariff is currently 30p per KWH. This charge will always be in line with the national average and therefore subject to change.

If a parking fee applies in the area of the chargepoint then this will be applied to your bill in addition to any charging fees. The charging and parking costs will be integrated and payable together through MER.

Reporting an issue with a charger

If you are experiencing an issue with a MER charge point, please contact their 24/7 helpline on 020 3884 2768.

For non-urgent enquiries, please email: hello.uk@mer.eco

Enforcement

To use an EV bay during the signposted hours of operation the vehicle must be an EV or plug in hybrid and it must be charging. With exceptions for loading and emergencies, any other vehicle parking in an EV bay could be committing an offence and liable to a penalty charge notice.

What are the next steps for public chargepoints in Surrey?

As a second phase of pilot on-street installations the county has applied for Office for Zero Emission Vehicles (OZEV) funding through the On-street Residential Chargepoint Scheme (ORCS). If this application is successful, it will partially fund over 100 further chargepoints provisionally targeted at six boroughs and districts. These chargepoints would be targeted at residential areas with limited off-street parking.

The county are also actively considering how to put in place arrangements to deliver many more chargepoints over the coming years. More information about this will be announced in due course.

Requesting a chargepoint

Requests for public on-street chargepoints can be made using our interactive map and survey.

Have Your Say Today via Surrey EV Commonplace

Further phases will consider rapid charging and a wider roll-out of chargepoints across Surrey. More information about this can be found on our Electric vehicles webpage.


Frequently asked questions about the first phase of the roll-out

How did you choose where the EV chargepoints would be installed?

A selected list of sites went through public consultation, ensuring that chargers are placed in sites that are both useful whilst also minimising inconvenience to other street users.

As these proposals include changes to parking enforcement, this consultation took the form of a Traffic Regulation Order (TRO) process. The consultations on chargepoint sites coincided with consultations on wider proposed changes to parking in these areas. Consultation was undertaken in the Guildford, Woking, Spelthorne and Waverley parking reviews.

What are the expected outcomes of the roll-out?

A key outcome of the roll-out, beyond the delivery of 80 chargepoints, is to understand key issues relating to on-street charging and the impacts of installing chargepoints such as costs, policy, public perception, profitability and types of maintenance contracts. Better understanding will come from first-hand experience of installation, analysis of usage patterns and analysis on surrounding impacts such as air quality monitoring. The lessons learnt from the pilot will be used to inform the roll-out of charging infrastructure across Surrey.

What about other types of chargepoints?

While fast chargepoints have been chosen for installations to date, other types of equipment are being considered for future deployment. This might be rapid chargepoints, lamp post chargepoints or different designs of fast chargepoints that may offer user or aesthetic benefits.

If you have further questions about electric vehicles and how they work, please visit the Electric vehicles webpage.

Will the charging points obstruct the footpath?

We have assessed every site against our preferred criteria that 1.5 metres of footpath width is retained for pedestrian access. A 'build out' which extends the existing width of the pavement for the charging unit are being installed where the pavement is considered to be too narrow.

Why can't residents without off-street parking charge their vehicle from their home?

Surrey County Council do not allow for EV charging cables to trail across public footpaths as it is a hazard to pedestrians and other highway network users. Cable gullies across pavements are not currently authorised.

What about lamppost chargers?

While inserting electric chargepoints within lampposts is a potential option for EV chargepoint provision, it was not chosen for the first phase of the roll-out. This option has not been ruled out in the future.

Are the parking bays accessible to disabled users?

We are planning that at least one parking bay at each new chargepoint site will be sufficient length for Blue Badge holders (6.6 metres opposed to 5.7 metres standard spacing). These 'easy access' bays will not be reserved for Blue Badge holders. As EV numbers rise then this issue may be revisited in order give priority to those with mobility impairment. We have consulted with Surrey Coalition of Disabled People on this matter.

Get in touch

If you have any questions or comments, please email: electricvehicles@surreycc.gov.uk