Highways customer service and complaints performance
We take complaints very seriously. We publish information on this page about the complaints we receive and we use this information to identify your concerns and improve our service to you.
Complaints received in 2019/2020
The table below shows a summary of the complaints received between April 2019 and March 2020. We aim to respond to complaints within 10 working days.
|Service||Number of Stage 1 complaints received||% of complaints resolved on target|
|Highways (includes Parking, Highway Information, Street Lighting, Customer Care, Business Process, Local Area teams and external contractors)||181||86.19%(156)|
|Works Communication Team||14||92.90%(13)|
|Transport Development Planning||1||100.00%(1)|