We take complaints very seriously. We publish information on this page about the complaints we receive and we use this information to identify your concerns and improve our service to you.
Complaints received in 2021
In 2021 (January to December), the Highways and Transport service received 282 Stage 1 complaints. We resolved 85% of these complaints on target, which is within 10 working days.
The Highways and Transport services includes teams which cover; Streetworks, Transport Development Planning, Traffic Signals, Works Communication, Parking, Highway Information, Buses and Transport.