Highways customer service and complaints performance

We take complaints very seriously. We publish information on this page about the complaints we receive and we use this information to identify your concerns and improve our service to you.

Alongside our complaints process we also seek customer feedback through our Surrey Highways Customer Panel .  The Customer Panel is open to all and you can sign up to take part online.

Files available to download

• Quarterly Complaint Report October - December 2019 (PDF)
  An analysis of our complaints handling performance between October to December 2019
• Quarterly Complaint Report July - September 2019 (PDF)
  An analysis of our complaints handling performance between July to September 2019
• Quarterly Complaint Report April - June 2019 (PDF)
  An analysis of our complaints handling performance between April to June 2019
• Quarterly Complaint Report January - March 2019 (PDF)
  An analysis of our complaints handling performance between January to March 2019