What is the Highways Customer Panel?
The Highways Customer Panel is a group of willing volunteers who we contact around 3 times a year to answer some questions on our Highways Service. We will use your feedback to help make important decisions and real changes to the way we work, and we will keep you updated on how we have done this.
We will publish the results of the survey, alongside any improvements we make, on our website but we will never disclose your personal details alongside this, so anything you tell us, good or bad, is completely confidential.
Who can be on the Panel?
Do you use Surrey's roads? If yes, you can be on the Panel. You don't have to live in Surrey to be part of our Panel, we want the views and feedback from anyone whose journey takes them through the county.
Why should I join?
Simply, to help make a difference to the way the Highways service works. We really want to hear from you if you are keen to make a difference and help improve the service by making your ideas and opinions heard.
How do I join?
If you'd like to become part of the Panel, please fill in our short join the Highways Customer Panel form. We will be in touch with you within 2 weeks to let you know what happens next.
If you'd like to know more, you can email: firstname.lastname@example.org or contact our roads and transport service.
If you want to leave the Panel at any time, please fill in the Highway Customer Panel cancellation form.
What improvements do you make with my feedback?
The data we gather from each survey will be presented to a panel of high level managers, who will review the findings and outline any improvements we will make based on the information. Any changes we make as a result of the survey data will be communicated to you through the survey reports, published on this page.
Files available to download
- September - October 2019 Customer Panel Report (525.9 KB)
Report containing the results from the September/October 2019 Surrey Highways Customer Panel Survey
- August 2018 Customer Panel Report (703.6 KB)
Report containing the results from August 2018 Surrey Highways Customer Panel Survey
- March 2018 Customer Panel Report (890.2 KB)
Report containing the results from March 2018 Surrey Highways Customer Panel Survey