Update 23 August 2018
We are currently delivering an unprecedented number of roadworks schemes, worth £25 million. Our Works Communication Team are working hard to provide timely and accurate information for all the works and anyone affected.
We may be unable at times to meet the timescales set out below. Please accept our apologies for this.
Levels of engagement
We use the Customer and Stakeholder Engagement Plan (CSEP) to decide when and how to communicate with anyone affected by our roadworks.
In order to decide the level of engagement and communication required, we grade the works based on the disruption caused.
The table below sets out the different levels of engagement and their timescales.
|Facebook / Twitter||Yes||Optional||Optional||No|
|Press release & radio||Yes||Optional||Optional||No|
|Customer notice||Timescales outlined in communication plan||14 days||7 days||3 days|
For more information about any of our works, please see our roadworks page.