Levels of engagement
The Works Communication Team (WCT) use a matrix called the Customer and Stakeholder Engagement Plan (CSEP) to set out the processes that should be followed when interacting with customers: all those affected by the works.
In order to decide the level of response required we have graded the works by the disruption caused to the stakeholder. It is then the responsibility of the project manager of the works to specify the level of engagement prior to works starting. The WCT may suggest an amended level when producing the document. Below is a table that sets out the levels.
|Facebook / Twitter||Yes||Optional||Optional||No|
|Press release & radio||Yes||Optional||Optional||No|
|Works Communication team notice||Timescales outlined in communication plan (agreed when scheme passed to design team)||28 days||14 days||10 days|
|Customer notice||Timescales outlined in communication plan (agreed when scheme passed to design team)||14 days||7 days||3 days|
It's never too early to discuss your communication plan with the Works Communication Team.
Works Communication Team contact details
- Email: email@example.com
- Address: Maple Court, Merrow Complex, Merrow Lane, Guildford, GU4 7BQ
- Phone: 0300 200 1003