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Non-illuminated signs and bollards

Surrey County Council is responsible for non-illuminated signs and bollards on county-maintained roads throughout Surrey. This includes regulatory signs (speed limit), warning signs (bend warning), direction signs and information signs.

Surrey County Council does not maintain non-illuminated signs and bollards on private roads or on the Highways Agency network such as the M25, M3, M23, A3 or the A30 in Staines.

Requesting or enquiring about new non-illuminated signs and bollards

Requests for new non-illuminated signs or bollards and replacement non-illuminated signs or bollards are considered on a case by case basis and the council aligns these requests with government guidance on decluttering the highway. Requesting or enquiring about new non-illuminated signs and bollards

To make a request for a new non-illuminated sign or bollard in your area or to find out more about the signs that can be requested, please read requests for new and temporary signs before using our online request form. If you have any difficulty with the online form, please contact us.

Maintenance of existing non-illuminated signs and bollards

Requests for replacement of damaged or missing non-illuminated signs or bollards are assessed by our Highways service. Safety critical and regulatory non-illuminated signs or bollards such as speed limit or warning signs take priority.

This means that a missing non-illuminated sign or bollard may not be replaced, if reported to us as: damaged, missing or obscured.

Replacement work is batched quarterly to enable efficiency and cost effective delivery so replacement may take up to six months.

Street name plates are classed as non-illuminated signs. However these are the responsibility of the relevant borough or district council.

Reporting a fault with a non-illuminated sign or bollard

To report a damaged, missing or obscured traffic sign in your area, please use our online form. If you have any difficulty with the online form, please contact us. Please note: This reporting form should be used for non-emergency situations only.

For emergencies please call 0300 200 1003.

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