Report water, power, gas or telecom roadworks

Problems with water company roadworks should be reported directly to the company responsible. Our Roadworks map can help you find out you who is responsible. Examples of issues you can report:

• damage to equipment
• water leak
• low water pressure
• sewage leak
• broken manhole cover.

Contact details for water companies can be found on their websites linked below:

Thames Water

Report an issue to Thames Water - includes a link to a map showing the status of their works to fix water leaks.

Southern Water

Report an issue to Southern Water - includes a map showing the current status of works to fix water leaks.

Affinity Water

Report an issue to Affinity Water - Includes alerts and a map of works in your area.

South East Water

Report an issue to South East Water - includes emergency contact details and the AquAlerter Map that shows  the location of their works.

Sutton and East Surrey Water

Report an issue to Sutton and East Surrey Water - includes contact information and emergency contact details.

Emergency contact - if you smell gas or carbon monoxide

Call the National Gas Emergency number on the National Gas website

Gas company roadworks

Southern Gas Network and Cadent Gas are responsible for the gas network in Surrey. Report problems with gas maintenance roadworks or equipment, such as manhole covers, gas pipes and gas leaks, directly to them. Our Roadworks map can help you find out you who is responsible.

• Southern Gas Network (SGN) - Report an issue on the SGN website.
• Cadent Gas - Report an issue on the Cadent Gas website.

Emergencies

• Hazardous overhead transmission lines: If you spot a potential hazard on or near a pylon and their overhead powers lines call the 24 hour emergency electricity helpline.
• Power cut: Call  UK Power Networks

Power company roadworks

In Surrey, UK Power Networks and Southern and Scottish Electricity Network maintains substations, wooden poles, some overhead power lines along with carrying our roadworks. National Grid maintains pylons and their overhead power lines. Our Roadworks map can help you find out you who is responsible.

Report hazards to the 24 hour emergency electricity helpline.

UK Power Networks (UKPN)

UKPN maintain the electricity networks across London, the South East and East of England. Visit the UK Power Network Help and contact page to find out how to report issues.

National Grid

If you spot a potential hazard with a pylon or their overhead powers lines, contact National Grid.

Electricity provider roadworks

EDF Energy and Southern and Scottish Electricity Network (SSEN) are the electricity providers in Surrey.

• Southern and Scottish Electricity Network (SSEN) - to report an issue with their roadworks, please visit Contact SSEN.
• EDF Energy - to report an issue with their roadworks, please visit Contact EDF Energy.

Problems with telecom and broadband roadworks should be reported directly to the company responsible. In Surrey, most Telecom and Broadband is maintained by BT and Openreach or Virgin Media O2. Our Roadworks map can help you find out you who is responsible.

BT and Openreach

BT cables, poles, cabinets and manholes are looked after by Openreach. The web page includes a useful PDF guide to identifying their equipment.

Virgin Media O2

You can report issues on the Virgin Media website.