Making a request for highway improvements

What kind of requests do we receive?

As the highway authority for Surrey, we receive many requests for us to carry out work. Last year this figure averaged at over 1000 enquiries per week.

Some requests are for maintenance work, which could mean repairs to a pothole or cutting a tree back however we also receive requests for new safety improvements or changes to the highway. These requests are dealt with differently to the requests for maintenance work. Examples include;

This page will tell you all you need to know about how you can submit a request for improvements to us and what you can expect to happen.

How do you submit a request to us?

To submit a request, please fill out our online form. If you have any difficulties with the form, please use our contact details to get in touch via phone or by post.

What happens next with your request?

Once you submit your request to us, it will be passed to an engineer who will assess it, taking into account various factors such as road safety, the environment and maintenance implications.

We aim to respond to your request within 28 days, and we will let you know the outcome.

We proactively work with councillors, and local bodies such as parish and town councils or residents associations, across the year to identify possible improvements, so when you get in touch with us, we can also tell you if your proposal is already being considered.

There is a new process for prioritising requests for highway improvements that is currently being developed. This webpage will be updated by the end of 2022 with further details about this.