National Highways and Transport Survey – a voice for our residents

Local people are being asked for their views on our highways and transport services – from the condition of roads and footpaths to the quality of cycling facilities. Their answers will be compared with the views of other members of the public across England and Scotland, thanks to the National Highways and Transport Public Satisfaction survey.

We are one of 111 Local Authorities to sign up to a standardised survey that will ask members of the public exactly the same questions, regardless of the district and borough they live in, for example, Spelthorne, Waverley or Reigate and Banstead.

The survey, which is being run for the 16th year, is the largest collaboration between Local Authorities offering the opportunity to compare results, share in best practice and identify further opportunities to work together in the future.

The questionnaire will be sent to a minimum random sample of at least 3300 of our residents from 16 June, followed by a reminder, with local and national results to be published in late-October 2023. Since the survey is based on a sample, residents that receive a copy are being urged to take part.

Residents that receive the questionnaire can complete the survey online if they prefer, a short URL link will be printed on the front of the questionnaire and they will be required to enter a code before completing the questionnaire.

The results will enable us to find out what people in your area think about these important services. This will provide one of several ways that we can use to assess how it is performing. It gives the public an opportunity to say which services they think we should prioritise and improve.

There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another, it is about understanding customer views better and working together to deliver the most satisfactory yet efficient outcomes for local residents.