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Road emergencies

For up to date road travel news, see Radio Jackie or Eagle Radio for the local situation.

We provide a 24/7 service for emergencies within Surrey. Please call us on 0300 200 1003 to report an emergency. Between 9am and 5pm, calls will be answered by the Contact Centre. Outside of these hours you will be transferred to our emergency team.

Please provide as much detail as possible to enable the right course of action to be quickly identified and carried out.

An emergency includes the following:

  • Chemical or fuel spillages
  • Dead animals on the road
  • Fallen trees on the road or footpath
  • Floods, if it is blocking a road
  • Obstructions on the road
  • Roadworks (public utilities etc.)
  • Faulty traffic lights and street lights

Please note that:

  • Road traffic accidents should be reported to the police
  • All substantial roadworks should have an information board with an emergency number to call direct.

If in doubt dial 999 and ask for either the police, fire service or ambulance.

If it is not a emergency, please find out how to report other maintenance issues.