Customer and Stakeholder Engagement Plan

Levels of engagement

We use the Customer and Stakeholder Engagement Plan (CSEP) to decide when and how to communicate with anyone affected by our roadworks.

In order to decide the level of engagement and communication required, we grade the works based on the disruption caused.

The table below sets out the different levels of engagement and their timescales.

Action	Major Projects	Level 2	Level 1	Level 0
	Includes: Sustainable Transport Packages Major Infrastructure Improvements e.g. LEP works	Includes: Residential/busy urban areas/large rural areas Road closures or disruptive Traffic Management- Traffic sensitive A-roads/town centre	Includes: Rural roads- Small rural residential areas- Minor works on cul-de-sacs etc.	Includes: Areas with little or no affect to stakeholders
Contact Councillor	Yes	Yes	Yes	Optional
Signs	Yes	Yes	Yes	Optional
Letter drop	Yes	Yes	Optional	Optional
Business visit	Yes	Yes	Optional	No
Facebook / Twitter / Instagram	Yes	Optional	Optional	No
Newsletter	Yes	Optional	No	No
Press release & radio	Yes	Optional	Optional	No
Webpage	Yes	Optional	No	No
Public meetings	Optional	Optional	No	No
Customer notice	Timescales outlined in communication plan	14 days	7 days	3 days

For more information about any of our works, please see our roadworks page.