- Check if you are eligible
- Walking assessments
- Hospice patients
- If your application was refused
- Comments, compliments and complaints
Check if you are eligible
You can check your eligibility when you apply online.
You automatically qualify if:
- you receive the higher rate 'for help with getting around' mobility component of Disability Living Allowance; or
- you receive 8 points or more for the 'moving around' part of the mobility component of the Personal Independence Payment (PIP). We will need to see evidence of this; or
- (from 30 August 2019) you receive 10 points for the 'planning and following a journey' descriptor which states that the applicant cannot undertake any journey because it would cause overwhelming psychological distress; or
- you are registered as severely sight impaired (blind) under the National Assistance Act 1948 (partially sighted people do not automatically qualify); or
- you receive War Pensioner's Mobility Supplement; or
- you receive Armed Forces Compensation Scheme (AFCS) award, tariffs 1-8 and have been assessed by the Service Personnel and Veterans Agency (SPVA) as having a permanent and substantial disability that causes inability to walk or very considerable difficulty walking.
Please note if you receive DLA or PIP as stated above, you can see the example on our webpage: DLA or PIP Blue Badge automatic eligibility, which shows the evidence we will need to see.
You may qualify if:
- you have a permanent and substantial disability which affects your mobility and means you have considerable difficulty in walking; or
- you have a child under 3 years old and need to transport bulky medical equipment for urgent treatment, or always be near a vehicle so they can be treated or driven to a place for treatment for a permanent illness; or
- you drive a vehicle regularly, have a severe disability in both arms and have considerable difficulty working parking meters.
If you have a Non-visible (hidden) disability
The blue badge criteria has changed and has been extended to include people who have a non-visible disability and who:
- cannot undertake a journey without there being a risk of serious harm to their health or safety or that of any other person
- cannot undertake a journey without it causing them very considerable psychological distress
- have very considerable difficulty when walking (both the physical act and experience of walking)
This change of criteria will mean a change to the online and paper application form. We currently have a turnaround time of 8 weeks.
Further information about the new criteria for non-visible (hidden) disabilities can be found on our website.
The full change of criteria can be seen on the department for transport website under Running a blue badge scheme (GOV.UK, pages 27-30 of PDF)
Walking assessments or expert assessments
As of mid March 2020 and due to the coronavirus no face to face assessments are taking place. We are using other methods to gain further information about your mobility problems and one of these methods is to have a telephone assessment where the assessor will ask you a series of questions about how your mobility is affected. If there is additional recent professional information you can provide please do so as this will help us assess your mobility.
We may request an expert assessment if you have applied under the "hidden-disability" criteria. In this case, the assessor will review the application and professional information that was submitted with the application. At present they will not see the applicant face to face but they may wish to speak to the applicant or to their parent or carer to find out more about the issues they encounter when going from a vehicle to their destination.
There is no charge for an assessment.
All assessments are carried out by medical professionals, who fully understand both mobility issues and the Department for Transport Blue Badge criteria.
We will let you know if you need to have an assessment. and you will be informed of the outcome within 7 working days of your assessment.
Currently the blue badge team are unable to assess paper applications so please apply online. If you are receiving treatment from a hospice and have considerable difficulty walking, the hospice should use their official stamp on your application or they can email us to confirm you are a patient. If you have a DS1500 form, please provide a copy of this to the Blue Badge Team, in your online application or by email and explain how your mobility is affected.
Please contact your hospice for more information.
If your application was refused
If we have refused your application, you can ask us to review the decision if you feel not everything was taken into account, your mobility problems have become more serious since your application, or there are additional relevant facts that were not available to us in your application. Please do not ask for a review if you have no further information to add, as the decision will not change.
You can request a review by writing to the Blue Badge team manager.
Comments, compliments and complaints
Your feedback is very important to us. You can give us a compliment or comment about the service you have received by contacting our Blue Badge Team.