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Free bus passes for seniors and disabled people

What is a free bus pass?

Concessionary bus travel is free for senior citizens of eligible age and for eligible disabled people that are permanent residents of Surrey.

Eligibility

You may be eligible for a free bus pass if:


How to apply

There are two ways to apply for a free bus pass:

  1. Apply online

    Apply for free bus pass

    • You'll need to upload a photo of yourself and proof of your age/disability and address. 
    • If you encounter any problems, your local library can help you finish your application.
  2. Apply in person at participating libraries
    • To find out which libraries offer this service, see locations where you can apply for a free bus pass
    • Staff at these libraries can help you make an application and take a digital photo of you for the pass free of charge. 
    • There’s no need to make an appointment.

Information you will need to provide

If your application is successful, your pass will be posted to you. 

If your application is not successful, we will contact you to obtain further information.


Renewing your pass

There are two ways to renew your pass: 

  1. Renew online

    Renew free bus pass

    • Your renewal letter will include a Unique Verification Code (UVC), which will allow you to create an online account.
    • If your address has changed, you'll need to upload updated proof (e.g. a council tax statement or recent utility bill). 
    • If you’re renewing a disabled or companion pass, you'll need to upload updated proof (link to disability proof list).
    • If you encounter any problems, the library can help you complete your renewal.
  2. Renew in person at participating libraries
    • To find out which libraries offer this service, see locations where you can apply for a free bus pass
    • Staff at these libraries can help you renew your pass. 
    • If your address has changed, you'll need to take along updated proof (e.g. a council tax statement or recent utility bill). 
    • If you’re renewing a disabled or companion pass, you'll need to take along updated proof (link to disability proof list).

You’ll receive a letter reminding you to renew your pass one month before it is due to expire.

Please remember you will need your National Insurance number when renewing your bus pass


Replacing a lost or stolen pass

There are two ways to replace a lost or stolen pass:

  1. Replace online

    Replace free bus pass

    • Note that there is a charge of £10 for a replacement pass, so you will need to provide credit/debit card details. 
  2. Apply for a replacement in person at participating libraries

Please note that you must tell us if your pass does not arrive within 60 days from the date of despatch.

Beyond the 60 days there is a charge of £10 to replace a lost pass.


Safe journey cards

Safe journey cards are handy tools to help you communicate a special requirement you might have to the bus driver.

Simply print and cut out the ones relevant to you, then present them to your bus driver each time you embark. 

Please note that a safe journey card is not a valid permit to travel


Having trouble?

Email: freebuspass@surreycc.gov.uk

Files available to download

  • Updated: 04 Jan 2017
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