Temporary changes to Free Bus Pass applications during the coronavirus outbreak

Bus services may be altered or reduced due to the coronavirus situation. Whilst known information will be published on the: Changes to bus services during the coronavirus pandemic webpage, it is suggested that you contact the operator or visit their website or social media, before travelling.

Free bus pass applications

Applicants are advised that due to the closure of library branches and staff working from home you are being encouraged to apply online only. Please do not send documents by post; it is not currently possible for the team to visit the council offices to view these; our processing of documents sent by post will be severely delayed.

Please note: Libraries are not processing bus pass applications; the service remains paused.

Free bus pass expiring?

In light of the current situation regarding the Coronavirus, Surrey County Council has taken the exceptional decision to automatically replace free bus passes that are due to expire to avoid residents worrying about how and when they will be able to renew or reapply for their bus pass.

If your bus pass is due to expire you will automatically be sent a new replacement:

  • Disabled persons concessionary bus pass with an expiry extension of 6 months
  • Older person concessionary bus pass with an expiry extension of 12 months

You will be required to renew/reapply when your automatic replacement is approaching expiry.

Please let us know if you have changed address by e-mail to freebuspass@surreycc.gov.uk

If you do not have e-mail or someone that can e-mail us on your behalf please call 0300 200 1009

New application for a free bus pass?

Applicants are advised that due to staff working from home you are being encouraged to apply online or via e-mail.

Please note: Libraries are not processing bus pass applications; the service remains paused.

We are aware that in light of the current situation regarding the coronavirus some evidence we require to prove your eligibility may be difficult to get, if this is the case please provide the most recent and relevant documents you have to support your application. We will contact you by e-mail if we required further information.