Our on demand bus service

This is your new on demand bus service, known as a Demand Responsive Transport solution, that is available in Leatherhead (MV1) for the whole community. It is a safe and reliable bus sharing service that will connect you to your local community.

How does Demand Responsive Transport (DRT) work?

To use this service you will need to provide your email address or telephone number to register an account.

You can do this via:

  • Our connect website
  • Download the "Surrey connect" mobile App Available from Google Play (Android) or the App Store (iPhone).
  • Call us at 0300 123 7749. The booking line is open Monday to Friday 9am to 12am and 1am to 4am.

View a short demonstration on using the Surrey connect mobile App

The connect service uses a fully accessible minibus with journey bookings made on a first come first served basis. Our software cleverly groups customer demands together in real time.

When the booking is made with the "leave at" feature, the software takes your requested time and compares it with other customer requests in the area, and links them up to create single journeys that are convenient for a group of users at once, scheduling the pickup time within a window of 10 minutes before or 10 minutes after the preferred booking time.

Alternatively, if you need to be at your destination for a specific time, such as a train departure, you can use the "arrive at" feature. It will then dynamically generate options for you that will get you there with up to 10 minutes to spare and ensure you are never late.

To book your journey it's super simple. We just need four pieces of information from you:

  • Where do you want to be picked up and dropped off?
  • How many passengers will be travelling (8 people in a group is the maximum)?
  • When you would like to travel and what time? Remember to select "arrive at" if you need to get somewhere at a specific time!
  • Do you need wheelchair access?

You'll then be presented with a list of journey options that suit your needs. Choose your option and confirm the journey. You will receive an email confirmation of your journey straight away. Two text message reminders will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before. If there are any delays (more than 10 minutes) or interruptions you will be notified straight away.

Where can I travel?

Passengers can only travel from one zone to the other (shown on the map link to attached map). This means that you can travel from the blue zone to the green zone or from the green zone to the blue zone. Journeys within one colour zone are not permitted. Either the pickup or drop off point must be in the green zone (QEF, Woodlands Road, Randalls Road including the Farthings Estate, Dorin Court and Springfield Business Park).

connect service map showing the west leatherhead demand responsive transport service (PDF)

When can I travel?

The connect service operates Monday to Friday. The first pick up is from 7am and the last pick up is at 6pm. You can book up to 7 days in advance or on the same day. A minimum of 30 minutes notice is required to communicate you booking with the connect driver.

Who can use the service?

The connect service can be used by anyone (young, old and in-between!) Don't forget that the pickup or drop off point of your journey must be within the green coloured area shown on the map

How much does it cost?

At the moment, single journeys cost £1 but if you have a Free Bus Pass you can use it to get free transport. Only cash payments are accepted on board the bus.

Can I travel in my wheelchair?

Yes. The vehicles used on the service are fully accessible and the wheelchair are is suitable for a standard reference wheelchair. When booking via the App or website there will be an option to select if travelling in a wheelchair. If you book via the call centre then you will need to let the call centre advisor know that you are travelling in your wheelchair. Your driver will ensure that you are safely secured on the vehicle prior to travel.

Does the bus have seatbelts?

Yes the vehicles are fitted with seatbelts which are height adjustable. We ask all passengers to wear the seatbelts provided.

Do I need to wear a face mask?

The wearing of face coverings on this transport service will continue to be enforced unless you are exempt from wearing one.

What happens if my bus doesn't turn up?

You will always be informed if your bus is running more that 10 minutes late. If it still hasn't arrived then please call our call centre (0300 123 7749) who will then be able to help you out.

Who is the service operated by?

The connect service is being operated on behalf of Surrey County Council by Mole Valley District Council. If you have any queries about the service please email us on mvconnect@molevalley.gov.uk

Our privacy statement

For information relating to how your personal information is used, please see Mole Valley connect privacy statement.

Files available to download