connect - On demand bus service

This is your new on demand bus service, known as a Demand Responsive Transport solution, that is available in Leatherhead (MV1) for the whole community. It is a safe and reliable bus sharing service that will connect you to your local community.

How does Demand Responsive Transport (DRT) work?

To use this service you will need to provide your email address or telephone number to register an account.

You can do this via:

  • Our connect website
  • Download the "connect" App – Available from Google Play (Android) or the App Store (iPhone).
  • Call us at 0300 123 7749

The connect service uses a fully accessible minibus with journey bookings made on a first come first served basis. Our software cleverly groups customer demands together in real time.

When the booking is made with the "leave at" feature, the software takes your requested time and compares it with other customer requests in the area, and links them up to create single journeys that are convenient for a group of users at once, scheduling the pickup time within a window of 10 minutes before or 10 minutes after the preferred booking time.

Alternatively, if you need to be at your destination for a specific time, such as a train departure, you can use the "arrive at" feature. It will then dynamically generate options for you that will get you there with up to 10 minutes to spare and ensure you are never late.

To book your journey it's super simple. We just need four pieces of information from you:

  1. Where do you want to be picked up and dropped off?
  2. How many passengers will be travelling (8 people in a group is the maximum)?
  3. When you would like to travel and what time? Remember to select "arrive at" if you need to get somewhere at a specific time!
  4. Do you need wheelchair access?

You'll then be presented with a list of journey options that suit your needs. Choose your option and confirm the journey. You will receive an email confirmation of your journey straight away. Two text message reminders will be sent the day of your journey. The first will be 30 minutes before your pick-up time and the second will be 10 minutes before. If there are any delays (more than 10 minutes) or interruptions you will be notified straight away.

Where can I travel?

Either the pickup or drop off point must be in the xx zone (QEF, Woodlands Road, Randalls Road including the Farthings Estate, Dorin Court and Springfield Business Park). Passengers need to start/finish in one zone and travel to a different coloured zone. Journeys within one colour zone are not permitted.

How much does it cost?

At the moment, single journeys cost £1 but if you have a Free Bus Pass you can use it to get free transport. Only cash payments are accepted on board the bus.

The connect service is being operated on behalf of Surrey County Council by Mole Valley District Council. If you have any queries about the service please email us on mvconnect@molevalley.gov.uk

For information relating to how your personal information is used, please see Mole Valley connect privacy statement.

Terms of use

To be updated shortly