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Surrey Care Record providing more coordinated care

Published: 29 June 2020

Enabling you to tell your story only once

Residents won't have to keep repeating their story to health and care staff thanks to a digital initiative which will let professionals see up-to-date information at the touch of a button.

The Surrey Care Record allows the secure sharing of relevant information between authorised health and care staff to help them work better together and provide more coordinated care. It's being developed by the Surrey Heartlands partnership of local health and care organisations which includes the county council, GPs and hospitals.

Dr Andy Sharpe, Surrey Heartlands Chief Clinical Information Officer and an Epsom GP, explained: "A care record which can be shared by the right health and care professionals means patients don't have to repeat their story several times as up-to-date information about your care is available for them to see. This is particularly important if you are taken seriously ill or in an accident and unable to describe your medical history. As a GP it means I have easy and quick access to information about a patient's recent stay in hospital for example. It also means decisions can be taken more quickly leading to improved and more coordinated care between different organisations."

Surrey GPs, Adult Social Care and Ashford and St Peter's Hospitals NHS Foundation Trust are beginning to share information into the record which will be built up over the coming months as more hospitals and organisations take part.
Sinead Mooney, Surrey County Council's Cabinet Member for Adult Social Care and Public Health, said: "The Surrey Care Record is another example of how joining up health and social care in Surrey, and harnessing new technology to make that possible, will help us provide more effective services to our residents enabling them to lead healthy and independent lives for as long as possible."

Practical benefits include greater awareness among care providers of allergies and medications and less risk of duplicate tests, unnecessary appointments, errors, misinformation and time wasted chasing key details.

The sharing of information is required under the law for the direct care of individuals but people can still object to their data being shared. Find more information including FAQs here.

Connected Care is a similar initiative being developed by Frimley Health and Care which will serve residents in Surrey Heath and Farnham. Find out more on the Frimley Healthcare website. The Surrey and Frimley records are part of a wider Thames Valley partnership aiming to better support people who fall ill or have an accident away from home. More details are found on the Thames Valley Partnership web site.

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