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Picking up your medicines and prescriptions

Published: 09 April 2020

Information on what options are available

Do you know how you would get your medicines delivered if you were self isolating?

1. Ask family friends and neighbours first

In the first instance you are advised wherever possible to ask friends, family or neighbours to collect on your behalf. Here's some advice if you are collecting medicine or a prescription for someone else (PDF). If this is not possible, there are some ways in which you can arrange for your medicines to be delivered to you.

2. Does your pharmacy have a delivery service?

By checking the NHS website "Find a Pharmacy Service". This location based service lists all pharmacies nearby. Each entry has a tab called 'Departments and Services'. If the pharmacy provides a delivery service it should be listed here. Patients will need to check with their pharmacy if this is a free service, or not, and be prepared to pay a small fee to help the pharmacy recoup it's costs.

Pharmacy delivery services

Those told to self-isolate by NHS Test and Trace who have no other way to get their medicines, can access a free delivery service from their pharmacy during their 10-day isolation period. People will need their NHS Test and Trace Account ID when requesting the service from their local pharmacy.

The service has been extended and will be in place until 11.59pm on 30 September 2021. This service is only for people who have been notified of the need to self-isolate by NHS Test and Trace.

Read our Things you need to know if you're self-isolating article for more advice and guidance.

3. What other ways can I arrange to have my medicine delivered?

There are national and local volunteers who are on hand to help those that are unable to get their medicines. Here's who you could contact:-

  • The NHS Volunteer Scheme can arrange for volunteers to pick up your medicines and deliver them to you. Find out if you're eligible for support from the NHS Volunteer Responders programme by calling 0808 196 3646 (8am to 8pm, 7 days a week). Or visit the NHS Volunteers Responders website.
  • There may be local volunteer schemes in your area within Surrey that can arrange for volunteers to help with medicine pick up and delivery.
    • Call the Surrey Community Helpline 0300 200 1008 Monday to Friday: 9am to 5pm
    • SMS: 0786 0053 465 for deaf and hearing impaired residents only Monday to Friday: 9am to 5pm
    • Councils for Voluntary Services in your area may also be able to help direct you to local help.

A plea from local pharmacies

To make sure that pharmacies can continue to supply the medicines and products that people need here are some things pharmacies are asking residents to do:-

  • Don't stockpile - order medicines and purchase products as normal. There are enough medicines for everyone, so long as everyone only orders the prescriptions and buys the medicines they really need
  • Order in time - Order your repeat prescription seven days before you run out
  • Avoid pharmacies if you have COVID19 symptoms.

Let's be prepared

It's not just medicines and prescriptions that we need to think about, if you are advised to self isolate we also have some useful information on Surrey Matters about how to get hold of essentials if you can't get out. Following government guidance, from Monday 14 December, the self-isolation period will be reduced from 14 days to 10 days.

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