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Locally Supported Contact Tracing

Published: 27 November 2020

Person looking at screen with a phone headset on

Supporting the NHS Test and Trace service

Did you know that contact tracing is one of the most effective ways of slowing the spread of COVID-19? Surrey already has a strong contact tracing completion rate through the national Test and Trace service but being able to contact residents on a local level means that even more people who have tested positive in the county will be successfully contacted.

The local contact tracing team are part of Surrey County Council's customer services team who have all completed the national Test and Trace training programme.

Making contact

If the national Test and Trace service is unable to contact a Surrey resident who has tested positive for COVID-19 within 24 hours, their details will be passed onto the local contact tracing team. Residents will be contacted via email or SMS message informing them that they will shortly receive a call from Surrey County Council - the message will say that they need to speak with you urgently.

Trading standards has seen a significant increase in Coronavirus related scam complaints since the start of the pandemic so it's important residents know the only number the team will call you from is 01483 404939. Take a look at Buckinghamshire and Surrey Trading Standards' Coronavirus scams advice to help protect yourself and others against scams.

Once they make contact, the team will complete a contact tracing questionnaire and offer any relevant welfare support or financial assistance advice for the resident's period of self-isolation. The team will also ask about close contacts while the resident has been infectious, and these close contacts will then be alerted by the national Test and Trace programme.

Other helpful information

For those who have been told to self-isolate by NHS Test and Trace and living on a low income, a £500 payment is available to help via the self-isolation payment scheme. The payment will made by your local authority under the Test and Trace Support Payment scheme. More information on how to apply can be found on our test and trace web page.

Remember the NHS COVID-19 app? Its had over 10 million downloads since it launched in September and is a central part of the national NHS Test and Trace service. One of the main functions of the app includes contact tracing and a self-isolation tracker.

Residents contacted as part of the contact tracing service will be advised to follow the self-isolation period given by the team, which is used by NHS Test and Trace. Following government guidance, from Monday 14 December, the self-isolation period will be reduced from 14 days to 10 days.

Head to our test and trace page for more information on the Locally Supported Contact Tracing service.

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