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Get extra help when utilities go off

Published: 25 September 2020

Sign up to a Priority Services Register

Sign up to a Priority Services Register for extra support when you need it most

Autumn is here and now more than ever it's important to make sure you and your loved ones are prepared for the winter. From keeping water running for drinking and washing hands, to charging medical equipment or mobility scooter's, to staying warm, it's vital to keep utilities going in the event of a problem with your gas, electricity or water supply.

The Priority Services Register can help you do this. If you or someone you know is vulnerable, requires additional assistance or has additional communication needs then you can sign up to the Priority Services Register by contacting your utility providers. It is free and can help you or a loved one to stay safe, warm and independent in their own home.

As well as help in an emergency, there are other benefits to being on a Priority Services Register including advance notice of planned power cuts or interruptions to water supply, help with accessing prepayment meters, receiving bills in an alternative format and more.

People who may qualify for this service:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation
  • have young children under the age of five years old

To find out more about priority registers, you'll need to contact each of your utility providers - their contact details will be on your bills.

For further information, check out the video from Affinity Water on Priority Services Register at the bottom of the page.

Further advice on how you can be prepared in case of emergencies

If you want to find out how you can protect your home or need advice on how your community can work together to prepare for emergencies, you can visit Surrey Prepared for information.

Surrey Prepared is made up of councils, emergency services, the Environment Agency, utility companies and the voluntary sector who work together and with communities to plan and prepare for potential emergencies.

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