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Do you or a loved one receive care visits at home?

Published: 28 September 2020

Home Care in Surrey

Help shape the future of home care services

Do you or a loved one receive visits at home from a carer? If you could change one thing about the service what would it be? We want to hear feedback on home-based care in Surrey to help us shape and improve this vital and much-needed service.
We're running a short survey this month and are interested in your views and experiences, whether Surrey County Council pays for your care, the NHS covers the cost or you fund the care yourself.

What is home-based care?

Home-based or domiciliary care companies provide personal care and sometimes other support to people living in their own homes. The services are crucial to the county council's vision for people to lead independent and fulfilling lives in their own homes and communities for as long as possible.

The county council and the NHS currently work with around 170 care companies. Most work with older people, including those with dementia. Some work with younger disabled people, and people with autism and mental health conditions.

What's happening?

The county council and the NHS currently have a contract with care agencies to provide home-based care across Surrey to residents who have been assessed as needing that type of support. The contract will end on 30 September 2021 and a new contact will continue without interruption to services from 1 October 2021.

With the contract due to end next year, there's an opportunity for residents who receive home-based care services to help shape the future of local provision.

Please fill in our short Home Based Care Support survey which is available online until 25 October. For those who require alternative versions and are unable to print them from the website, hard copies including a freepost envelope can be requested by telephoning or texting the following numbers:

  • Telephone: 0300 200 1005
  • SMS: 07527 182 861 (Please start the text with HOME CARE)

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