How Surrey is supporting its most vulnerable
Published: 29 April 2020
Who gets a food box and where does it come from?
You may have seen stuff in the news about food boxes going out from The Spectrum at Guildford and wondered what was going on? Many will know The Spectrum at Guildford as a leisure centre, but as part of the relief effort for Surrey it has been repurposed as a Food Hub. So what's going on? And who is involved?
Surrey Local Resilience Forum
The Surrey Local Resilience Forum (SLRF) is coordinating the county-wide response to coronavirus and incorporates all partners across Surrey. It's being led by Surrey County Council, Surrey Police and Surrey Fire and Rescue Service working closely with district and borough councils and all health partners. They are also working alongside many community, voluntary sector and faith groups who are coordinating projects at a local level.
Helping Surrey's most vulnerable
If someone is registered with the Government as extremely vulnerable they will be eligible to receive a food box from the Government, which contains food and household essentials. In order to ensure that food boxes are reaching everyone Surrey County Council were given a list of Surrey's registered extremely vulnerable and in partnership with district and boroughs have been making outbound calls to make sure everyone on the list is being supported. If they hadn't received their food box from the Government, it has been logged and a box duly despatched from the Spectrum Food Hub. Several outbound calls are made and if there is no response, a welfare visit is arranged to knock on the door of that person to make sure they are doing okay.
Who gets a food box?
Where Government food boxes haven't turned up, stop gap food boxes are despatched. Staff from Guildford Borough Council, Team Rubicon, Surrey County Council and The Spectrum have been working seven days a week to put these food boxes together and get them delivered to Surrey's most vulnerable on behalf of the SLRF. To date, 1425 boxes have been delivered.
This is the process for receiving food boxes…
ALREADY registered with Government NOT received a food box?
If you or someone you know has registered with the Government as extremely vulnerable and haven't received a food box yet from them call the Community Helpline on 0300 200 1008 Monday to Friday 8am – 6pm Saturday and Sunday 10am-2pm, and the SLRF can arrange for one to be sent out to you.
HAVENT registered yet with Government and NEED a food box?
Register with the Government online. In the meantime, if you need a food box please call the Community Helpline on 0300 200 1008 Monday to Friday 8am - 6pm Saturday and Sunday 10am - 2pm and the SLRF can arrange for one to be sent out to you.
RECEIVED a food box from the Government but DON'T want it?
If you no longer require these parcels in future, please help us to prioritise deliveries for those most in need. Revisit the age to register with the Government online and re-register selecting "yes" to the question "Do you have a way of getting essential supplies delivered at the moment?"
Alternatively you can refuse your next parcel by letting the delivery driver know and it will be redelivered to another vulnerable person in need.
What is a welfare visit?
If you're registered as shielding from coronavirus due to a medical condition and services haven't been able to contact you by phone on more than one occasion, we'll send someone around to visit you at home to make sure you're okay and check what support you might need.
See the article on welfare visits who is knocking on your door?
Community Helpline here to help you
Anyone who needs support during the coronavirus outbreak, whether that's help with shopping, picking up medicines or arranging for someone to call you for a friendly chat, can contact the Surrey Community Helpline on 0300 200 1008 Monday – Friday 8am – 6pm and Saturday and Sunday 10am-2pm. For other practical help and advice visit the Surrey County Council coronavirus website
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