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Are you registered as shielded?

Published: 29 April 2020

Who might be trying to make contact with me?

If you're registered as shielding from coronavirus due to a medical condition and services haven't been able to contact you by phone on more than one occasion, we'll send someone around to visit you at home to make sure you're OK and check what support you might need.

Police Community Support Officers (PCSOs) from Surrey Police are making house calls and other organisations are supporting them in this work. You could be visited by a PCSO or a representative from one of four other organisations - Surrey Fire and Rescue Service or one of the charities Surrey Search and Rescue, Team Rubicon UK and Surrey 4x4 Response.

Those making the checks will observe social distancing and will carry identification with them. They will always be happy for residents to check they are legitimate by calling 101 and following the instructions. They will not enter people's homes. Visits are being made on weekdays and at the weekends too.

Community Helpline

Anyone who needs support during the coronavirus outbreak whether that's help with shopping, picking up medicines or arranging for someone to call you for a friendly chat you can contact the Surrey Community Helpline on 0300 200 1008 Monday to Friday 8am to 6pm and Saturday and Sunday 10am-12pm and for other practical help and advice visit our: Coronavirus advice and information web page.

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