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Register for help if your utilities go off

Published: 23 December 2019

Sign up to a priority register

If you or someone you know might need help if electricity, gas or water supplies go off, then extra assistance is available by signing up to a priority register by contacting your utility provider.

All utility providers hold a register of people who need priority support in an emergency. These are open to people who:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation.

Support is also available for people with children under five.

As well as help in an emergency, there are other benefits to being on a priority register including advance notice of planned power cuts, identification and password schemes, and help with accessing prepayment meters and meter reading.

To find out more about priority registers, you'll need to contact each of your utility providers - their contact details will be on your bills.

Being prepared in an emergency

To find out how you can protect your home, or advice on how your community can work together to prepare for emergencies, please visit the Surrey Prepared website.

Surrey Prepared is made up of councils, emergency services, the Environment Agency, utility companies and the voluntary sector who work together and with communities to plan and prepare for potential emergencies.

Remember, there doesn't have to be an emergency to get support. There's free support available for some groups of people who are struggling to keep their house warm in the winter.

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