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New national restrictions announced

Published: 04 November 2020

wooden house with face mask and hand sanitizer

What does this lockdown mean for you?

The Government announced new national restrictions from 5 November. What does this mean for you? The latest guidelines on what you can and can't do are here GOV.UK new national restrictions.

We're all in this together

All of us young and old need to play our part, so we can stop the virus and get back to doing the things we love as soon as possible.

1. Stay at home and don't mix with other households
2. If you have symptoms, self-isolate and get a test and share your contacts for tracing purposes
3. Hands, Face, Space

What does it mean in Surrey?

Surrey's Local Resilience Forum (SLRF) are working together to ensure they support residents and businesses across Surrey in dealing with the latest COVID19 restrictions. The Forum which is made up of representatives from the emergency services, health, hospitals, the county council, borough and district councils across Surrey, aims to ensure that there is a coordinated response to major incidents, threats and risks across the county to keep people safe and protect them from harm.

Changes to Surrey County Council services

There are a number of changes to Surrey County Council (SCC) services – and our staff are working hard to provide advice and support. To find out the latest information about what is open and what is closed visit our Coronavirus - Council services information web page.

Are you prepared? Don't get caught out if you get stuck in

Have you thought about how to get your essential shopping or medicines if you get told to self-isolate for fourteen days? Let's not get into stockpiling toilet rolls again, we all just need to make sure we've thought about what help might be at hand. Have you asked family, friends or neighbours if they can help? If you get stuck there are other ways to get hold of the essentials. This Surrey Matters article on being prepared has more information.

Clinically extremely vulnerable residents

The Government will shortly be writing to all those who are considered to be Clinically Extremely Vulnerable but will not be asking people to shield during this latest national lockdown. As people aren't being asked to shield they will not be receiving Government food boxes but if you previously registered for a Priority Supermarket Slot as someone who was shielding you will still be eligible. Visit the GOV.UK advice and guidance for extremely vulnerable persons web pages.

If you need support you can call

Whilst we are still being updated on restrictions and provision of support required by local authorities rest assured the Surrey County Council Community Helpline is still available

  • 0300 200 1008 Monday to Friday: 9am to 5pm
  • SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm)

We will continue to review the Community Helpline operating hours to ensure we provide the right levels of support for Surrey.
For full information on the Community Helpline, and other coronavirus advice and support, please visit our Coronavirus - Information and advice web pages.

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