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National Lockdown stay at home

Published: 05 January 2021

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There is still help and support out there for you

With a new National Lockdown announced on 4 January, we want to assure all residents that there is help and support available should you be struggling in any way.

Guidance about what the National Lockdown means for you can be found on the GOV.UK National Lockdown Stay at Home website. There is also guidance on our dedicated Coronavirus web pages.

We have published online information on council services and help available in Surrey where all of the following information can be found.

Help and Support in Surrey - Community Helpline number: 0300 200 1008

The Community Helpline is there to direct you to services that can help during the coronavirus pandemic. It's there for two things:

  • To help direct residents who need support – if friends or family are unable to help – with such things as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services that can help.
  • To provide advice on where to register your offer of help to support your community.

Availability: Monday to Friday: 9am to 5pm SMS: 0786 0053 465 for Deaf and hearing-impaired residents only (Monday to Friday: 9am to 5pm) or call your local District or Borough Council.

Clinically Extremely Vulnerable and National Lockdown 5 January 2021

The advice for those residents who are considered Clinically Extremely Vulnerable (CEV) is that they should shield. A letter will be sent to you from the Government advising you to shield if you are CEV, What does this mean? The advice can be found in the "Shielding" section of the GOV.UK guidance on shielding and protecting extremely vulnerable persons from COVID-19.

If you are Clinically Extremely Vulnerable (CEV) and shielding and unable to rely on friends, family or neighbours to help with shopping or picking up medicines you can call:

  • NHS Volunteer Responders 0808 196 3646 - 8am to 8pm
  • Surrey Community Helpline 0300 200 1008
  • Or call your local District or Borough Council

It's OK to not be OK

2020 has been a tough year for everyone and with lockdown can often come loneliness so if you or someone you know is struggling mentally then visit adult mental health and wellbeing on Healthy Surrey where you'll find tips on mental wellbeing and information on how to access specialist support locally.

  • You can also get help from by visiting Mind.org.uk or call 0300 123 3393 Text: 86463
  • If you, or someone you know is in crisis visiting Samaritans.org.uk or call them on 116 123
  • Young people who are feeling particularly anxious or depressed can visiting Kooth.com

At home shouldn't mean at risk

If you are feeling frightened in your home because of the behaviour of another adult, or you know someone who is at risk while staying at home:-

  • Surrey Domestic Abuse Helpline is open 9am to 9pm, seven days a week: 01483 776822 or visit
    Surrey Against Domestic Abuse on the Healthy Surrey website.
  • Call 999 if you are in immediate danger. If you can't talk out loud the police operate a Silent Solution. Call 999 and then press 55. This will transfer your call to the relevant police force.
  • Bright Sky is an App providing support and information for anyone experiencing domestic abuse, or someone concerned about a friend or family member. It can be downloaded for free on the Google Play Store and App Store, where it is available in English, Polish, Punjabi and Urdu.
  • Children and young people who don't feel safe at home can get help from Childline – call 0800 1111 or visit the Childline website.

Financially Struggling

Help is there if you are struggling financially, there are a number of ways you can get financial help depending on your situation. More information can be found on the Surrey County Council I need help web pages. You can also call 0300 200 1008 or visit the Surrey Crisis Fund web page for information on emergency grants.

Stay Home Stay Safe. #SurreyTogether

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