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Help if power, gas or water is cut off

Published: 29 November 2018

Priority help for those who need extra assistance

If you or someone you know might need help if electricity, gas or water supplies get cut off, then extra assistance is available by signing up to a priority register.

All utility providers are required to hold a register of people who need priority support in an emergency.

These are people that:

  • are of pensionable age
  • are disabled or chronically sick
  • have a long-term medical condition
  • have a hearing or visual impairment or additional communication needs
  • are in a vulnerable situation

Support is also available for people with children under five.

As well as help in an emergency, there are other benefits to being on a priority register including advance notice of planned power cuts, identification and password schemes, and help with accessing prepayment meters and meter reading.

To find out more about priority registers, you'll need to contact each of your utility providers – their contact details will be on your bills.

For advice about protecting your home, or how your community can work together to prepare for emergencies, please visit the Surrey prepared webpage.

Surrey Prepared is made up of councils, emergency services, the Environment Agency, utility companies and the voluntary sector who work together and with communities to plan and prepare for potential emergencies.

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