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If you can't get out to get shopping

Published: 30 July 2020

Stuck for getting your groceries?

If you're being asked to self-isolate as a result of Test and Trace, or you have tested positive for COVID-19 you may need to make sure that you are able to get hold of your grocery shopping and essentials if you can't get out.

If you're unable to use family, friends or neighbours to help with delivering your shopping you may need to think of ways to get your weekly shop. Some people will still have priority over others for certain types of food delivery.

If you or someone you know is Clinically Extremely Vulnerable

Shielding for those who are Clinically Extremely Vulnerable or most at risk from the effects of COVID-19 ended on 1 April 2021. Those who had already registered for a supermarket priority list for food delivery slots, this service will still be available until 21 June 2021.

But there are other ways you can get hold of shopping if you are unable to go out.

How to pay if someone else is doing your shopping for you

If someone is going to the shops for you, most of the major supermarkets have ways you can pay for your shopping, such as e-vouchers or gift cards. You can buy these online and the person shopping for you can use them in store. To find out about payment options, visit: your supermarket's website or UK Finance (the collective voice for the banking and finance industry) have more information.

Other ways of getting help with shopping

  • If you or a family member meet the criteria to get support from the NHS Volunteer Responders programme, you can call 0808 196 3646 and ask for help with food, prescriptions and essential items.
  • British Red Cross free coronavirus support line is available if you need supplies 0808 196 3651 calls between 10am - 6pm. The shopping is done via their system, a link will be emailed to you which will enable you to write a shopping list, pay for a voucher and then a volunteer will go out and do the shopping for you and deliver it.
  • If you need urgent help and have no other means of support you can call the Surrey Community Helpline on 0300 200 1008 Monday to Friday: 9am to 5pm.
  • SMS: 0786 0053 465 for Deaf and hearing impaired residents only Monday to Friday: 9am to 5pm.

Priority Supermarket Slots

If you have no other means of support and are unable to go to the shops yourself, we may be able to refer you directly for a priority supermarket delivery slot if you have access to the internet and you are able to pay for your food.

You may be eligible if:

  • you or someone in your household has been in contact with someone who is showing symptoms of coronavirus and has been advised to self-isolate
  • you, or someone in your household is showing symptoms of coronavirus and you need to self-isolate
  • you are finding it difficult to leave your home because of a disability or because of health or medical condition/s

To find out more about the scheme, if you are experiencing financial hardship and are unable to pay for food, and to find out about other support available locally, please call the Surrey Community Helpline on 0300 200 1008 Monday to Friday: 9am to 5pm.

SMS: 0786 0053 465 for Deaf and hearing impaired residents only (Monday to Friday: 9am to 5pm).

Food banks and community fridges

If you are struggling to afford food, you can find your nearest foodbank here via the Trussell Trust Organisation website. Foodbanks provide food via a voucher system which you will need to register for.

Community Fridges are fridges available in public spaces for people to come and collect food that has been donated. Check to see where your local community fridge is located in Surrey visit Mid Surrey Community Fridges website.

Some Community Fridges are now making deliveries within their communities too. Doorstep deliveries are via referral from social services, council, church or schools.

Be prepared with medicines and prescriptions too

You may also find our Surrey Matters article on: Picking up medicines and prescriptions useful for information on how to get medicines delivered to your home if you can't get out.

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