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Coronavirus scams advice

Published: 25 March 2020

Coronavirus - Trading Standards

Don't be scammed during Coronavirus

These are uncertain times and an unusual situation facing our society around Coronavirus. Those of us considered elderly, over 70, vulnerable or with underlying health conditions have been told to self-isolate, but self-isolation and staying indoors doesn't stop fraudsters and scammers from trying to take advantage.

Be aware! Protect yourself and others

Buckinghamshire and Surrey Trading Standards have been made aware of the following scams and tricks relating to the virus that Surrey residents should be aware of. This includes traders selling fake products including masks and hand sanitisers, scam emails and texts around tax rebate during coronavirus, fake healthcare workers offering 'home-testing' for Coronavirus and thieves offering to shop for the elderly but really, keeping the money. Now more than ever, it's important to be aware, know who to trust and remember that not everyone out there is trustworthy. We must continue to do what we can to safeguard ourselves and others from scams.

Keep updated on Coronavirus scams

To stay updated on the latest tricks and scams you can follow Trading Standards on social media:

Visit the Trading Standards webpage for more information and advice.

Who to contact if you think you've been scammed

If you think you have been scammed then call the police on 101 (999 in an emergency).

For further consumer advice or to report a scam to Trading Standards, please email or call 01296 388788.

Top tips to avoid getting tricked out of your money:

  • Be sceptical, don't be afraid to hang up, bin it, delete it or shut the door.
  • Take your time, don't be rushed.
  • Know who you're dealing with, if you need help talk to someone you know or get in touch with your local council and or councillor.
  • Protect your financial information, especially from people you don't know.
  • Never engage with someone or allow them access to your home unless you are able to verify their authenticity and who they are.

You can find more community information and advice on the Surrey County Council Coronavirus information hub.

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