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Contact Surrey Fire and Rescue

Enquiries

General enquiries

  • Telephone: 03456 009 009 (9am-5pm weekdays, excluding bank holidays)
  • Email: sfcontactqueries@surreycc.gov.uk
  • Textphone (via Text Relay): 18001 03456 009 009
  • Telephone from overseas: +44 20 8541 9944 (9am-5pm weekdays, excluding bank holidays)
  • SMS: 07860 053 465
  • Emergency SMS: The emergencySMS service lets deaf, hard of hearing and speech-impaired people in the UK send an SMS text message to the UK 999 service.
  • Fax: 020 8541 9575
  • Minicom: 020 8541 9698

Call charges

Calls to 03 numbers from any network will cost no more than those to 01 and 02 numbers and count as part of any call package.

Please note: Calls may be recorded for training and monitoring purposes.

Other services

Complaints, comments and compliments

Your feedback is very important to us. We want to know what you think about us, our services and the way we deliver them. You can contact us in writing or by telephone:

  • Write to us: Surrey Fire and Rescue Service Headquarters, Croydon Road, Reigate, Surrey RH2 0EJ
  • Telephone: 01737 242444
  • Email: contact.centre@surreycc.gov.uk

We work hard to deliver quality services, but from time to time things may go wrong or we may not meet your expectations. We welcome complaints as an opportunity to put things right and improve our performance. The service will investigate all formal complaints in accordance with county council procedures.

Details of previous complaints and compliments, as well as feedback on our performance at incidents can be downloaded at the bottom of this page.

Visits and talks

How to locate us

Surrey Fire and Rescue Headquarters.

Fire stations

Alternatively, you can view the locations and details of Surrey's fire stations via the Surrey interactive map. (Once in the map go to: 'People and community', tick 'fire stations' and then 'refresh map', to see the locations).

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