Firefighters respond to 999 calls including fires, road traffic collisions, water rescues, flooding and situations that may involve hazardous materials. We also educate people and businesses about how to prevent emergencies happening in the first place and about what to do if they do happen.
Our work in the community includes safe and well visits for vulnerable people, school visits, open days and working with our partners to help reduce crime and suffering.
Our business safety team work with businesses to give advice to keep employees and buildings safe and to ensure they are complying with fire safety legislation.
Our plan for 2020 – 2023
The Making Surrey Safer Plan for 2020 – 2023 (PDF) explains our priorities for the next three years and any changes we will be making. Please see We are Making Surrey Safer web page for more information on the changes. You can also find out more information about Surrey Fire and Rescue Service in our Statement of Assurance.
How we are judged
Her Majesty's Inspectorate of Constabulary and Fire and Rescue Services (HMICFRS) carry out ongoing inspections of UK fire and rescue services. Our latest visit from HMICFRS noted 'significant process' has been made since our first full inspection in 2018.
Our business continuity plan
The Civil Contingencies Act 2004 places a duty on Surrey Fire and Rescue Service to put in place Business Continuity arrangements to enable core functions to be maintained in the face of a serious and/or widespread disruptive event, including disruption to services during an emergency. You can download our Business Continuity Policy (PDF).