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Surrey Fire and Rescue Service's Making Surrey Safer Plan

We are making Surrey safer.

Our plan aims to transform Surrey Fire and Rescue Service to meet the needs, and manage the risks, that we will face throughout the county, now and in the future. We want to make sure we position firefighters and resources where they can have the greatest impact in an emergency and use our expertise in prevention to stop fires starting in the first place. Find out what the changes mean for you and more about the improvements we will be making for community safety and business safety from April 2020.

You can also find out more about how we developed our new plan and how we respond to emergencies.

Reasons for change

Surrey Fire and Rescue Service's Making Surrey Safer Plan is a document that Surrey County Council is required to produce to show what we do, why we do it, and what our plans are for the future. In this plan we take into account factors that affect the way we can run Surrey's fire and rescue service, like the budget we are given, the population of Surrey and how the types of calls we respond to are changing.

Over the past decade we have seen a significant decrease – by almost 50% - in the number of fires attended across the UK. This can be attributed to a number of factors, including the prevention and protection work we carry out across the country.

But there are other risks we have to respond to: flooding, road traffic collisions and climate change. We need to do more to keep people safe from risk, especially the most vulnerable in our communities and to do this we need to work effectively with other agencies.

Impact of new technology

We now use state of the art technology, which tells us where our fire engines are and where they need to be, according to the level of risk, at all times. This means we can further improve our dynamic response model and re-focus resources into business and community safety instead.

Our finances

The total budget for Surrey Fire and Rescue Service for 2019/2020 is £34.9m.

Surrey County Council has given the service an additional £975,000 to implement the plans.

This transformation programme is not about budget cuts, or redundancies. We have recruited 82 new firefighters since September 2018 and are continuing to recruit. We will be simply directing resources to ensure we are providing an efficient and effective service that suits the county's needs.

Our plans for 2020 - 2023 are explained in the Making Surrey Safer Plan for 2020 - 2023 (PDF).


Accessible formats available of our Making Surrey Safer Plan and questions

The translation advice page provides more information about how you can request alternative formats and languages if required.

Our Plan is based on our Community Risk Profile (PDF) which helps us understand where the risks associated with places in the county are, where the most vulnerable people are and when and where the risks are greater. Our Equality Impact Assessment (EIA) (PDF) and the appendices to the EIA (PDF) provides more information about the consultation we undertook from March - May 2019. Surrey Fire and Rescue Service's Inspection Improvement Plan (PDF) explains more about how we are addressing the findings from our recent HMICFRS inspection.

Files available to download

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