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Community Engagement Workers

The Family Information Service (FIS) Community Engagement Workers, Debbie, Denise and Kerry, work closely with a wide range of organisations and services, to help them provide their families with good quality information. Their main aim is to ensure fair access to information and advice for families who might not know what support or local services are available to them or where to find help.

They work across Surrey, often attending team meetings to talk about the needs of families and how we might be able to help. In some situations where a family is finding it particularly difficult to find services such as appropriate childcare or parenting support, they will work with them to find what they need (this is known as brokerage).

Some of the most common things they are asked to talk about are:

  • How to find 'local' services
  • Special Educational Needs and Disabilities, including the Local Offer
  • Financial support for families
  • Early Help
  • Brokerage

Ways to get in touch

If you would like to arrange to speak to one of our Community Engagement Workers do feel free to contact us.

  • Email
  • Complete an online enquiry form
  • Telephone 0300 200 1004 (Monday to Friday 9am to 5pm)
  • SMS 07860 053 465

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